“Your colleague Lauren today was extremely professional in her approach to my queries and attentive to the detail. Not only addressing the immediate issue but was very willing to review my overall situation to explore any benefit which might arise from a potential change in tariff etc. I am happy that my account is being looked after and that any future queries will responded to equally efficiently. The ability to continue to speak to human beings promptly is very important and will always influence my choice of energy supplier. Ai has its place but a human response is paramount.”
“Vic was very helpful with clarifying my stress on confirming my switch from British Gas was rightly in place. She was also very good in listening to my concerns with British Gas I had and comforted me in choosing the right option to switch. Thanks Vic!”
“Vic was very helpful today in reassuring me that my meter reading had gone through, there seemed to be a few problems with the web site. Have always found you helpful and answer the phone fairly quickly.”
“Vic was so helpful and kind while I asked my many questions over the phone. I'm a new customer but so far every interaction with Octopus has been light years more organised and humane than my experiences with my old provider.”
“They tell you all the time about the service being outstanding... if I could give them 11 out if 10 I would. Faultless customer service since I joined!!”
“Hussein was very good at helping myself and my mother with an enquiry regarding our energy bill.
My name was needed to be added on the bill invoice and he did this promptly and professional .
I hope to deal with Hussein again on the future if needed.
:)”
“Needed help with a fixed tariff. Telephone answered by a lovely lady in a few rings, how wonderful! All sorted in a quick telephone ☎️ call. Absolutely fantastic lady fantastic company A*.”
“I am a full-time postgrad student juggling multiple jobs to pay bills. I contacted Octopus with my financial struggles and their team provided me with helpful routes to seek further support. Furthermore my account was carefully considered and a different tariff was suggested which will help with keeping energy usage/bills consistent.
Thank you specifically to Grace, who guided and supported me through numerous elements of my unique circumstances/needs.”
