“The guy who fitted our ev charger was immensely friendly and informative - we cannot praise him too highly. The support worker who talked us through connecting the ev charger again was helpful and wonderfully patient with this old fella who finds this stuff difficult.”
“I have only been with Octopus for a month or two, having switched from a previous supplier. Octopus invited me to switch my gas meter to a smart meter, but I had to advise them that two previous suppliers had declined to do this because of some technical problem to do with the way my traditional meter was installed when the house was built - 40 years ago! I was contacted and assisted by Carys, who responded quickly, suggested Octopus sending an engineer to review the situation and even making the appointment for me. The contacts (by email) were warm, friendly and helpful. I was already happy with the way that Octopus communicate with customers in general, but this was the first issue where I needed individual attention. I felt like I was treated like a human being and a valued customer. I am grateful to Carys for her prompt, efficient and friendly help.”
“Lorcan was so helpful and patient with me having to deal with a query that started 2 years ago and he was able to get in sorted within minutes - would highly recommend”
“I really appreciated that Natasha listened to my problem which was to do with Google Nest thermostats no longer being contactable through app on tablet or phone. This meant my use of heating went up and was super annoying as I've had to find a heating engineer to replace my thermostat and it seems it is the busiest time of year! So I was glad we came to a compromise and I cleared my outstanding bill so I can remain on the tariff I was on last month. Thank you!”
“Had a question regarding something on my account and spoke to Sammy who was great and took the time to listen and understand my issue and then went and hopefully fixed it!”
“The gentleman I spoke to gave a straightforward reply to my question "which is the best tariff" within minutes it was resolved. Great service. Thank you”
“Was struggling to swap my tariff online but the woman I spoke to was so kind and professional and helped me swap over and told me everything I needed to know. She made it really easy and was very knowledgeable.”
““Ross at Octopus Energy was very professional friendly helpful and patient as a new customer. I was having trouble getting a meter reading. Ross emailed me and advise me what to do . I was with the gas board for 52 years back in the day when we put two shillings in the gas meter 😂😂 that's £.10 now.folks anyway my daughter told me to sign up with Octopus energy we both got £50 credit in our account this month I have had 3 hrs completely free electric with email alert Notification of times . Once again thank you Ross 👏👏♥️””
“Ross at Octopus Energy was very professional friendly helpful and patient as a new customer. I was having trouble getting a meter reading. Ross emailed me and advise me what to do . I was with the gas board for 52 years back in the day when we put two shillings in the gas meter 😂😂 that's £.10 now.folks anyway my daughter told me to sign up with Octopus energy we both got £50 credit in our account this month I have had 3 hrs completely free electric with email alert Notification of times . Once again thank you Ross 👏👏♥️”
“Recently switched to Octopus, I’ve spoken to customer service 3 times to iron out a few bits but every time it’s been so easy dealing with them. Having had major issues with the customer service from previous suppliers it’s such a pleasure to just have an easy phone call to sort things out and/or get the info needed.”
“Since my husband passed away recently, i have had to deal with things by myself. From the very start of doing this with the staff of Octopus, i have found them to be so efficent, helpful and very caring with me. I have contacted them on quite a few occasions about different things and they have responded with care for me and put me at my ease when dealing with queries. I am very grateful for all the help i have been given and shall continue to with Octopus as my energy provider.”
