“Had an issue after swapping meters.
Emailed and Jacob got back to me a few times.
Sorted the issue, reset my bill and made my day. Great asset to Octopus.
Keep uo the good work Jacob!”
“Tayla, answered my questions and l am happy that l could changed my Flexable to a new flexable tarif, and lower my monthly payments to Ā£100 pounds, thank you, kindest regards Ron Owen”
“After replacing my smart meter, I received a bill for Ā£1700 Approximately. Micha (wrong spelling, sorry) found a smart meter reading from the day before meter replacement that was much more in line with my usage.
She reset the invoice, sorted the issue in timely fashion and was a beacon of calm and reassurance during the phone call.
It was everything your recent advertising campaign suggests octopus delivers!!!
Thank you.”
“My call was answered within 5 minutes by the lovely Vic thank you for being so helpful, understanding, polite, professional and sending me all the information I needed before we even got off the call. Amazing staff as always”
“As an older customer, this is why I love Octopus!
No pushing buttons and waiting in a queue for ages. Speaking to someone like Terry S, a patient, helpful and considerate gentleman who listened and then gave me options that I know I can trust (and believe,) because that how Octopus operate.
Always maximum stars for me!”
“Tayla is one of the best customer service advisors I have ever dealt with.Speedy helpful and efficient responses to every email sent.Carry on the excellent work.”
“I had a problem bedding in an EV charger and switching to Octopus Intelligent Go. Lauren listened to my problem and took some time to investigate the cause and came back to me with a resolution that works for me. Thank you Lauryn”
“The Octopus Customer Service really is a pleasure to deal with. The agent I spoke to, Sammy, was so kind and helped me solve all my queries in a very clear and professional manner. I am extremely grateful and happy to be an Octopus customer!”
“My telephone enquiry was picked up straight away! No holding for 30 minutes plus like my old provider! A very helpful and polite member of the team Tayla helped me with my enquiry.
Thank you”
