“I was struggling to see the amendment I made to my monthly payments, I spoke to Beth in customer services and she assured me that the change had been processed. Beth dealt with my enquiry very swiftly and efficiently, great service again from Octopus Energy”
“The company we used to install our solar panels was very good, but thier after sales was rather poor. So not knowing what I needed, I shopped around the utility companies to try and find the best deal, the last company being the one i was already with. I made contact with Emily at octopus, and without false praise, she made the whole process simple, straight forward and cost effective. As a mature person, not conversant in navigating the myriad of different packages, deals and offers from the many utility companies out there, Emily has been enormously helpful.
Thank you Emily.
Thank you octopus 🐙”
“As a new customer to Octopus, running from my previous supplier who seems to have dressed up a revamp of their EV charging plans as a positive when it actually doubles the rate, I must say that I am immediately impressed. Calling up just to check if I had to do anything as one of my smart meter’s readings wasn’t showing, the chap I spoke to, Sam, was incredibly helpful and not ‘robotic’. That’s after being answered after only a few rings. I’ve never know anything like it!”
“Octopus is truly the best customer service, super efficient and their colleagues know how to solve issues quickly and efficiently. I really wish other service providers in UK (not only energy but broadband, cellular etc.) should learn from them. Keep it us Octopus, you are doing right things by the customers.”
“Not sure of the lady’s name who I spoke to today but she was extremely helpful, so friendly polite and explained things to me in such a way it was easy for me to understand, I came off the phone delighted with the service I got, you can’t say that about many places / people these days unfortunately. Thank you”
“Our current tariff ends on 19 December. We received an email on 31 October from Octopus re available new tariffs. The email (and information available when following the links provided), was very unclear. Octopus did not make it clear whether, on choosing what new tariff rates we favoured (as per email of 31 October), if these rates would take effect before 19 December, or on 19 December. It would, of course, be better for us financially and for convenience sake, to allow the current tariff to run its whole course. I spoke to Gemma. Gemma handled the situation very well. Gemma was approachable but professional and able to 'iron out the wrinkles', and provided confirmation via email of what was agreed. I really appreciated Gemma's help. Gemma has given me reason to trust Octopus.”
“Our current tariff ends on 19 December. We received an email on 31 October from Octopus re available new tariffs. The email (and information available when following the links provided), was very unclear. Octopus did not make it clear whether, on choosing what new tariff rates we favoured (as per email of 31 October), if these rates would take effect before 19 December, or on 19 December. It would, of course, be better for us financially and for convenience sake, to allow the current tariff to run its whole course. I spoke to Gemma. Gemma handled the situation very well. Gemma was approachable but professional and able to 'iron out the wrinkles', and provided confirmation via email of what was agreed. I really appreciated Gemma's help. Gemma has given me reason to trust Octopus.”
“My call was answered immediately with no waiting. Preetpal was friendly, very helpful and patiently answered all of my questions. He was extremely knowledgeable and gave me great advice on the best tariffs available. I wish all companies had customer advisors like him. 5 Star service.”
