“The Octopus advisor Joy was very helpful polite and knowledgeable and listened to what I requested and answered all my questions to my satisfaction very pleasing”
“Lorcan helped me sort out my direct debit payment amounts. He was super friendly and helpful. He explained everything very clearly and sorted my problem straight away! 10/10 experience with this lovely young man. Thank you!”
“⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience today with Octopus Energy’s customer service representative, Emily. She went above and beyond my expectations — polite, efficient, and genuinely helpful. It’s refreshing to receive such excellent customer service these days.
I’ve been with Octopus Energy for several years, and one thing that has always stood out to me is their supportive and understanding approach, especially during times of difficulty. They truly have a great team, and today’s interaction with Emily reminded me why I continue to stay with Octopus. 🐙
Also their monthly “Spin the Wheel” feature when submitting your meter readings is a great touch — I’ve even won a few pounds here and there! Excellent company and brilliant customer service. Highly recommend!”
“I had a really good experience with octopus over the phone today. I was through to Sammy she really helped me and explained everything to me. My query was answered and i now have a better understanding of my bills and what to do in the future. I had a few questions and she was very patient with me and answered all my questions.”
“Accessible friendly, professional and incredibly knowledgeable customer services. Garima Kumar really set me at ease and rapidly resolved my query. I am very pleased with Octopus Energy.”
“Spoke to Eller-louise with my query and she sorted it out immediately she explained what had happened. Very pleased with her politeness and how pleasant she was.”
“Fantastic support from Mark, Octopus Customer Service.
Responded to my many queries about tariffs, communication hubs, meters etc. etc. with the utmost patience.
All queries subsequently resolved.
Mark is a credit to the Company.
A very happy Octopus customer.”
“Okay, if you want a genuine - honest review about Octopus energy, then it’s here.
I have dealt with Octopus on the phone and online. Each time I have been very pleased with
a. How quick I go through, both on the phone and online and
b. The speed of information passed with all my questions answered.
Today I dealt with Jacob. I needed some important questions answering regarding a government payment for our disabled daughter.
Within a few hours Jacob had responded, having got all of the info I needed, which ultimately put my mind at rest.
Hats off to him, and everyone else I’ve ever dealt with at Octopus. When you hear an advert about customer feedback and services, it’s bob on.
We had to deal with another big well known company the other day and had to speak to a crappie in Bombay! Not their fault, but there’s nowt like speaking to a British call centre!
By the way, the website is excellent and simple to navigate.”
