“Answered the phone promptly, very polite and friendly. Simple, not excessive security checks. Information I needed readily available along with explanations. Once I had the information I changed my direct debit and tariff. Whole call took 5 minutes 16 seconds - with so many companies you won't get to speak to a human in that time! Confirmation email arrived within a couple of minutes. Great customer service makes everything just so easy.”
“I spoke to Sammy today because I had made a mistake with my electricity reading, she was able to amend and sorted it out and I am very grateful for what she did and so promptly”
“Mark was very helpful and knowledgeable and helped me setup a new Fixed Tariff when my present one runs out the 10th of Dec, it's always easy to contact you guys and like Mark all your customer service agents are very friendly apart from very competitive pricing it's another reason why I stick with you, regards, Jim”
“Octopus Energy are the best. I spoke recently with Beth, Omar and Terry and all of them were extremely helpful, knowledgeable about the services available and kind. I like the fact that you do not have to press numbers before you get through to a human being whom you can explain your problem or query too. The music is upbeat and the person who answers sounds happy and willing to be helpful. Congratulations Octopus you meet the customers needs.”
“I spoke to Sammy today about arranging for my son who has a disability to switch from OVO to OCTOPUS. Sammy was most helpful, extremely polite and knowledgeable. On the occasions in the past when I have spoken to people at the call centre I have always had first class service.Importantly the phone is always answered without any long waiting time. These are the main reasons for wanting to continue with OCTOPUS as my energy supplier. So, we'll done! Keep up these service levels. Alexander Harris”
