“My call was answered promptly, my concerns acknowledged and dealt with as we spoke. My error was corrected and an updated account received immediately after my call.
I have never experienced a more easy and speedy response to a query,so thank you Mark H.
From a very satisfied customer”
“I had to call as my new tariff had been incorrectly applied to outgoing export rather than internal usage, called and after a short wait spoke to Taylor who provided a professional, prompt/efficient and empathetic response and resolution, great service cheers”
“As I had done something wrong on the email Octopus had sent me , l contacted customer service. Didn’t wait long before a lovely girl answered. I told her what I had done & with in seconds she had rectified it . Brilliant service thank you”
“You made me happy by answering my call! I didn't have to wait too long, and Hazel was extremely helpful and efficient. She told me what the problem was, and we sorted it out. It is ALWAYS better to speak to a real person when there is a problem!”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I have moved home and had the pleasure of speaking with Jay Bradbury. He made the transition of accounts very easy, made me feel at ease with the whole process. Jay was very understanding in all aspects. Thank you! 😊”
