“Signed up after moving into new home. I'm a bit slow so it took me a while to understand what was being said but everything was explained so I feel comfortable going in. Very pleasant lad.”
“After finding the web site really difficult to negotiate, speaking to your call centre direct became a pleasure. Our request was dealt with professionally and speedily!”
“I had the pleasure of speaking with Uzair this morning, and he was truly the highlight of my day. From the very start, he was friendly, attentive, and genuinely understanding of my situation. I came into the call feeling completely clueless and anxious, but Uzair calmly reassured me and promised to guide me through every step of the process.
He was incredibly patient and took the time not only to set up my switch but also to explain the context behind each step in a way that made sense. When I informed him of my special needs, he immediately adapted his approach with empathy and care.
It’s rare to come across someone so kind, thoughtful, and reassuring. I sincerely wish more people in the world brought the same level of compassion and professionalism to their work as Uzair did today.”
“I'm switching to octopus.energy so as a new customer i had quite a few questions. Zaid was very professional and patient, answered all my questions clearly and precisely. I feel like I'm in good hands. Thank you so much Zaid! X”
