“I spoke to a lovely fellow called Dexter, he was great. He explained everything very articulately. Five stars to Dexter! You have a great member of your team there!”
“Dexter was helpful in setting up a new account the way we wanted (i.e. had no issue with putting more than one name on the account, unlike other providers who say they can't do that when previous bills from them list 2 names...) Though not everything could be solved when I later called Natalie about our meter reading not showing, they also answered my questions. Just a tip for Octopus in the future though - it may be a good idea to summarise what's been agreed upon, and to be expected, at the end of the phonecall (saves the customer annoying you by asking for incessant confirmation!)
The automated emails were also clear on the next steps. Just wish switching energy providers was easier - though it's no fault of theirs!”
“Jamie-Leigh sorted out the computer glitch on my account in double quick time after some mystery credits appeared.
Although it took a few days to correct I was kept informed throughout in a polite and professional manner.”
“Ross was very pleasant, informative and efficient. He quickly changed my tariff and ensured I knew what and why the new tariff would provide a saving”
“Wow, how lovely it is to get fantastic customer service. We had a rather complex question to ask Tom, re switching to Octopus. He couldn’t have been more helpful, he was knowledgeable about the issues and answered all our questions. Thank you Tom”
“Kainaat was very helpful in getting set up with Octopus. I called to ask some general questions and ended up signing up there and then. She explained everything fully as we went through the process. Thank you for all your help!”
“Great support!
Can’t even describe how great and helpful Kainaat has been.
Maximal satisfaction with your service!
All swiftly sorted, she md sure that I understood everything properly and when I asked questions about the tariff and account, Kainaat explained everything in professional manner.
That is the reason why I’m a long time Octopus customer, always knew that they can take care of everything and are fair.
Thank you Kainaat!”
“I love the way Octopus have made their phoneline friendly. The memebr of ykur team that I spoke to was also friendly and helpful making sure to switch my electricity easily. Thank you.”
“Ross was very polite and courteous when answering my call. He dealt with multiple queries I had professionally and thoroughly explained the explanations to the query. Overall it was a great service from Ross.”
