“We are moving our account because we have Economy 9 storage heaters and the existing supplier is useless. There is one other who friends of ours are dealing with, they are not transparent at all.
So it was a real pleasure dealing with Izzy today who really knows here stuff and made our switch easy.
Full marks”
“I phoned up as a new customer unable to create an online account. Zaid explained the process clearly and sorted the issue swiftly for me by setting up my account himself. I didn't have to wait long at all and the customer service was fantastic.”
“Call handler was professional very pleasant and knowledgeable.My call was answered immediately and it was so refreshing to speak with a person instead of an automated response or to be directed to a website for advice.
Well done Octopus for amazing customer service and very competitive energy prices in challenging times.
Please kindly ensure my call handler receives my very positive feedback thank you.”
“Excellent support from Hassan who was extremely friendly and offered superb advice. He made the whole process of joining Octopus Energy effortless. Very well done!”
“I needed assistance in regard to my monthly Energy Bill. Mark answered the phone promptly and provided all the information required. A friendly and reassuring conversation. Thanks.”
“Very helpful. Although it is a mystery to her why on earth I had not been billed correctly for many months and then realising I owed over £500.00. How on earth you can make money if this is happening to several customers! I have had a smart meter fitted but again that was months ago. Good News debit paid off and tariff sorted and back to square one. I have given 5 stars to the girl who helped me out, but Octopus would get a 1 star.”
