“Just telephoned with an easy query about my renewal contract,my question was dealt with quickly and efficiently by a young man whose name was Terry .Altogether a pleasant experience.
Thank you.
J Golledge.”
“Grace (I think it was Grace) was attentive on the phone and assured me that I would get an answer to my question that day, which I did! BUT I had to guess what she was telling me. It was a message confirming my bank details and an a/c no. So, was this telling me that my new account for FIT payments is active? If so, why couldnāt you say so? So, how does it work and do you need meter readings??”
“Beth, what can I say. Your kindness and positive energy and amazing customer care was outstanding! Honestly I will never forget it. It has taken me a while to get to write this review, due to being ill. You literally went above and beyond when I was going through a really horrific time! Beth didnt have to do that, but she went out of her way out of pure kindness. If there were more people in the world like you, the world would be a better place. Literally never leaving Octopus, as never had such amazing customer care. Thank you Beth xx”
“Waverly was very helpful and resolved the issues we had with the two properties. One was a change of supplier to Octopus and the other was a change of tariff at our home.”
