“Thank you Sam for answering my questions re FIT application form - so pleasant to speak to a person who listens, rather than a machine with standard and usually unhelpful, responses.”
“I spoke with Tom about swapping to Octopus and he was so helpful! He walked me through everything I needed to provide, replied to emails rapidly and was clear and concise on the phone. He made the whole experience easy and simple”
“We spoke with George today and referred to emails sent to us regarding our tariffs ending soon. George answered all our queries and informed us about our options in the near future. A friendly and knowledgeable person who made us feel glad to have switched to Octopus a while back. Thank you all for a great service.”
“I contacted the help centre and spoke to Salim a very polite advisor who uinderstood what I needed and helped me boyound what i had expected to happen.
The action that i was told i would get was virtual seconds after I put thye phone down.
Salim is a credit to Octopus and should be praised for his help.
Thanks Salim for all your help.”
“Excellent customer service. Hardly had to wait, very efficient team, especially initial call handler, Dexter who set up my account effortlessly in a very friendly and patient manner.”
“Sidra
Was very very helpful in helping me set up my EV charging tariff and stayed with me step-by-step so it went through smoothly thank you very much Sidra.”
“I just moved in to my new house and set up an account with Octopus.The company has verity option of payments and setting up accounts. Kainaat the customer service representative impressed me with how much she was patient, helpful, and went above and beyond to ensure I was satisfied:)”
