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Octopus energy Reviews

4.4 Rating 9,653 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
We received a great service from Amaan at Octopus. He was amazingly responsive and clearly an expert in his field. Thank you Amaan for your ongoing help on arranging our export tariff.
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Posted 1 month ago
My call was dealt with quickly and efficiently by Ben to help resolve issues I have been having in changing to a smart tariff - fingers crossed all goes smoothly now to switch tariffs.
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Posted 1 month ago
Excellent service provided today
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Posted 1 month ago
My call was answered super quickly and the lady who dealt with me could not have been nicer. I think Octopus is a first class company and it is great to get such excellent customer service. Thank you Octopus.
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Posted 1 month ago
Absolutely brilliant customer service - sorted out our issues immediately.
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Posted 1 month ago
Preetpal was amazing with customer service advisor and was very helpful and got me the help I was looking for, definitely a 10/10 for service and speedy response 🥳🙏🐙
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Posted 1 month ago
Octopus Energy are fantastic, the customer service is second to none and the bills are so easy to use. They really care about the environment too.
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Posted 1 month ago
Called and lady was super helodul on the phone
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Posted 1 month ago
Mark was very accommodating and polite and expediated my request and kept me fully informed.
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Posted 1 month ago
Got all the info I was looking for thank you so much to the Octupus energy team! My call was answered so quickly and efficiently even with bad signal. Shout out to Sanjeet and Eloise! THANK YOU
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Posted 1 month ago
I always like dealing with octopus because I get to speak with a human being instead of just pushing buttons. I asked for a refund and my request was granted, the chap was friendly helpful and respectful.
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Posted 1 month ago
Quick and easy interaction
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Posted 1 month ago
Sammy was very patient with me and explained the tarrifs. She answered all my questions and explained the meter readings. Very good customer service 👏 Thank you
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Posted 1 month ago
Thankyou Sammy, you answered all my questions regarding my future house move, and l will be in touch nearer the time.
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Posted 1 month ago
Very helpful and informative Made it very easy to change my tarriff
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Posted 1 month ago
Great services very helpful also have time to talk about new tariffs
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Posted 1 month ago
Spoke to Amaan, who dealt with my issue promptly and effectively, and sent me a confirmation email. Thank you.
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Posted 1 month ago
Issues delt with very quickly and efficiently. Many thanks
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Posted 1 month ago
Answered call very quick and sorted my request to my satisfaction and professionally.
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Posted 1 month ago
Gemma was really helpful in resolving a query I as regarding meter readings. Excellent service
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Posted 1 month ago
Octopus energy is rated 4.4 based on 9,653 reviews