“Very good customer service. Mark was very understanding of the issues I faced when trying to sort my electricity meter and electric vehicle. He listened and appears to have sorted all the concerns I raised. Thank you.”
“Huge thank you to Sammy who helped us iron out some initial set up issues with our meters in our new home. Sammy could not have been more helpful and was so patient with us. Thank you, Sammy.”
“I always love to speak to an actual person! I called to check my monthly direct debit, after receiving an email to say it was going up - only a month after signing up for a new fixed rate contract. Beth was very helpful with my query and explained why my monthly cost had been reviewed. She checked that the amount I had changed it to on my app was correct. I'm very happy with the customer service.
Thank you :)”
“Emily F reminded me exactly why I am so happy that I made the decision to join Octopus. She was very professional yet understanding and resolved our meter reading glitch immediately. Thank you Emily F”
“from the moment I had contact Lauryn was really helpful. unlike many other companies I contact - Lauryn actually read my email and confirmed the action I wanted would be taken - anytime I have had to contact Octopus with a query it is always resolved quickly without fuss - brilliant company would never switch”
“Today Ben provided what must have been the most knowledgeable and helpful customer service. A real credit to Octopus, giving me great confidence into continuing as a Customer.
Just perfect, thank you Ben.”
“Great service today from Gemma. Needed some help after moving house. My call was answered very quickly and Gemma dealt with everything very efficiently.”
“I entered the correct meter reading, which put my account into deficit.
This put me into a panic situation, but it was quickly corrected after taking photographs and forwarding them. What a relief, and very friendly exchanges of emails and phone calls.”
