“Spoke to Gemma this morning about a issue i had, couldent have been more helpful and the issue was sorted swiftly.Thankyou Gemma.
Regards Kevin Gibbons”
“After a poor start my 4th call found the man to go to very understanding and helpful.
His name was Amaan great guy one that deserves employee of the month or a pay rise, with his help and guided email switching to the acoount was so easy. Its apity the other 3 agents were not as knowledgeable as Amaan.
Thanks again”
“Dealing with a complicated problem Tayla has been exemplary in all aspects culminating in a most satisfactory conclusion.One of the best customer service experiences ever.”
“As alway excellent service this time from Amazon. Sadly due to a more competitive quote I have moved my account but have always been very happy with the service provided and depending on how things go I may well be back at some time in the future.,”
“Both Tayla and Waverley have been so helpful with helping me get to the bottom of my energy usage - they have both been patient and kind with me.
I have ADHD and Autism and they both are patient with explaining things to me and helping me understand more about my energy bill. I appreciate all of their help.”
“Phoned and someone answered straight away, explained my issue and was sorted with no hassel and was made to feel valued, the gentleman who dealt with me was kind and polite and made me feel at ease. Definitely would recommend octopus to anyone.”
“They are efficient, professional and accessible. I feel they are always there to help and constantly keep you updated. Qualities? Yes.. Rare? VERY. Thank You.”
“Garima Kumar was extremely helpful today when I contacted customer services. I can’t praise Octopus energy enough, nothing is ever difficult and any problems get sorted straight away. Many thanks. Christina Bevan”
“Swift and easy switch to Octopus. Helpful and friendly gentleman dealt with my enquiry.
Called today with a minor query which was swiftly dealt with by Lauren. Altogether a very trouble free introduction to my new energy supplier.”
“How refreshing to talk to Preetpal who kindly explained the tariffs and helped me decide on the best one. I can find technology quite confusing, but he was patient and understanding and it was a pleasure talking to him.”
“Hi, I was having a issue with my new Home Mini, which wasn't connecting to my Smart Meter. Having called support, I spoke to an agent, Garima Kumar, who was really helpful in troubleshooting my issue.
Really helpful and clear instructions - thank you! :)”
