“Having checked Octopus' website to familiarise myself with its tariffs first, I decided to call an advisor. My call was answered within a few minutes. The adviser took me through all my questions and having decided to proceed my switch in supply was completed within 10 minutes. Excellent”
“Wonderful lady with great customer care and patience to listen. I had bad experience with email conversation while I was in other country and no solution from other staff, She solved it pretty fast over a call and advised tariff details well. Also, solved my earlier high billinh issue. Such service leads customer to stay with same supplier. Thanks.”
“I phoned octopus energy today to put in a metre reading , and Lucy on the other end of the phone is so professional she went through everything so that I was on the cheapest tariff and gave me my balance and advice to what to do , I really did feel looked after Lucy has so much empathy and she is an asset to octopus energy. I wanted to write this review so that Lucy’s manager can see how much she has changed people lives just by being caring and kind .”
“29th July. My telephone query was regarding apparently conflicting pricing e-mails from Octopus . 'Brad', in Coventry , explained clearly and patiently the situation , to my entire satisfaction. In the past, all communications from Octopus have been very clear . so I hope this was a 'one -off'.
Thanks from a happy account holder.”
“Customer service at its best! Making the switch to Octopus was so easy. Ariba was knowledgeable, friendly and helpful. If only everything was this stress free!”
“Failing to switch a tarriff in the app I contacted customer services. The call was answered within 1 min of hold to a very efficient and friendly agent, who has escalated it further. Thank you Beth.”
“I spoke to leila about edf not responding to the transfer and that I had paid a monthly direct debit to them and octopus. As I was meant to be changing over. I was in credit with edf and there was no reason for them to do this. She re applied and measured me she would refund me the direct debit that they had taken out and would escalate it. She was reassuring and sympathetic and could recognise my stress.”
