“Tayla what's the person who I would in contact with they were helpful sociable and resolved my query satisfactually is a shame more people in different companies are not more like them and the reason I say then is because I haven't actually spoken to them on the phone so I don't actually know who they are but if I use the word they then I'm not offending anyone anyway they deserve a medal I have been with octopus for a very long time and I would never change they are by far in my opinion the best energy company that I have ever been with and now I'm 62 years of age I would give octopus ten stars if I could and I would give Tayla 50”
“Terry was extremely helpful, professional, knowledgeable and supportive. He is a real asset to and a great ambassador for the Octopus team. Thank you.”
“Re Call with Sammy.
Sammy listened to my query in a lovely calm and courteous manner and then just went through the process required and there and then sorted it out.
Very happy with the service and the result.
Thank you.”
“Beth has been absolutely amazing. Every email she has responded to straight away. Every problem I have had Beth has solved in for me in a timely manner. She is amazing, fantastic employee to Octopus
Kind regards
Jo-Ann Jackson”
“Octopus energy is an excellent provider and if there are issues they will immediately resolve it.The staff are also great like Daniel and Tayla who i spoke to,they are so nice to talk to,kudos to you Octopus energy and more power.”
“I had a great experience with the Carys. The representative was very accommodating, punctual, and friendly throughout our interaction. Carys took the time to understand my concern and provided a clear, timely solution. I really appreciate the professionalism and positive attitude it made the whole process smooth and pleasant.”
“Customer service (Carys) was above all friendly and courteous. Though my query was relatively easy to resolve (adding someone to my account), she responded within fairly quickly to my follow-up questions and gave clear direction on the information I needed to provide Octopus with. All in all, no complaints.”
