“I rarely need to call Octopus, but when I do the team are friendly, professional and helpful, and sort out my issue with the minimum of fuss. Thanks to Gemma today for explaining why my balance hadn't transferred to my new address, fixing it so it would transfer, and clearly explaining the next steps.”
“Called to get some quotes and Areeba attended to me. She answered all my questions and provided her own recommendations on how I can save even more money on my energy bill. I signed up today and looking forward to saving more with Octopus.”
“Areeba, was outstanding in her help. I am probably at the beginning of dementia as I get close to 80 years of age. She dealt with my son, acting for my son and me.
I am anxious to leave British Gas as they are asking too much money.”
“After moving home, recently I returned to Octopus Energy. I spoke to Raiyan who was very helpful, pleasant and a pleasure to deal with. He explained all my options and was clear with instructions.”
“I joined Octopus today, and dealt with Tom. He was extremely helpful, explained everything clearly and answered all my questions clearly. I was extremely satisfied with my experience with Tom”
“For a significant period, my gas meter was faulty, leading to estimated bills and an incorrect electric meter reading, resulting in a large debt on my account. Thankfully, after contacting Octopus Energy, Leila H answered my call. She was incredibly patient, helpful, and understanding. Leila thoroughly reviewed my account and explained all the details, and as a result, my substantial debit has been corrected to a big credit. Thank you so much!”
“I am moving properties.
I spoke to a someone called Niall.
He was very professional and helpful.
And I know exactly what i am to do now.
Thankyou 😊
Kind regards
Joanna”
“I called to discuss options since my fixed tariff is finishing soon.
I have been looking at other companies, to see if I could save some money, even though I am very happy with the service Octopus offers me.
George was very friendly and helpful with the knowledge he shared with me. I appreciate the time he spent talking me through the different options.”
