“I rang up earlier today and spoke with Mark at The Octopus Energy team. He was very insightful and helped reassure me about receiving my Warm Home Discount.
One thing I mentioned it would be good if customers like myself can spread the Warm Home Discount out between Dec-Feb, the coldest months in winter, rather than using it up in one go to pay an entire months bill for November when it’s issued and paid into my account.
An idea would be, the Warm Home Discount is paid into my Octopus account but I can put it aside inside my Octopus Account and decide when I receive my next bill for Dec and up till Feb which amounts from my Warm Home Discount to pay towards my monthly bill. Basically, to be able as an Octopus customer to decide how to spread those payments out during the winter months, using my Warm Home Discount. I like to have the flexibility to do this. Thanks.”
“I am very happy with Octopus as every time I have contacted them, I was able to speak to someone within 3 minutes unlike my previous utilities supplier which I will have to wait on the line for a minimum of 25 minutes. I also find them very friendly, knowledgeable and efficient. Keep the good work”
“Amman was brilliant and told me what the problem was and had the solution at his fingertips which needs a call back tomorow and then its all sorted , Ive never had a call piced up so quick and if this is what ive been missing out on I heartlily welcome it and should of Dumped ovo a long time ago !!
He also explained what i need to do regards my EV and explained the rates and options and is sending a link for me to look at.”
“Spoke to Beth today whose Customer Service was outstanding. Beth was so easy to talk to and so easy to understand when explaining details of my account.
Beth listened and was very caring...
If only all customer Services were like this, [ I could name a few companies that could do with Beth to teach their staff how it's done to perfection.]
Whenever I call Octopus, they are all like Beth, brilliant customer service agents that always leave you smiling.”
“The Octopus advisor Joy was very helpful polite and knowledgeable and listened to what I requested and answered all my questions to my satisfaction very pleasing”
“Lorcan helped me sort out my direct debit payment amounts. He was super friendly and helpful. He explained everything very clearly and sorted my problem straight away! 10/10 experience with this lovely young man. Thank you!”
“⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience today with Octopus Energy’s customer service representative, Emily. She went above and beyond my expectations — polite, efficient, and genuinely helpful. It’s refreshing to receive such excellent customer service these days.
I’ve been with Octopus Energy for several years, and one thing that has always stood out to me is their supportive and understanding approach, especially during times of difficulty. They truly have a great team, and today’s interaction with Emily reminded me why I continue to stay with Octopus. 🐙
Also their monthly “Spin the Wheel” feature when submitting your meter readings is a great touch — I’ve even won a few pounds here and there! Excellent company and brilliant customer service. Highly recommend!”
“I had a really good experience with octopus over the phone today. I was through to Sammy she really helped me and explained everything to me. My query was answered and i now have a better understanding of my bills and what to do in the future. I had a few questions and she was very patient with me and answered all my questions.”
