“Very grateful thanks for exceptional customer service from Terry S who persevered in solving our on-going problem with the smart meter over a number of months. He kept us updated on progress throughout.”
“My contract is ending soon & I was sent 2 alternative renewal options by email from Octopus. I made my choice & rang to get this implemented on expiry of my existing contract. Felicity, who answered the phone promptly, was friendly, helpful & efficient and everything was finalised in a few minutes. She then confirmed the details of my chosen contract by email immediately after our conversation was completed & explained that I retained the right to opt for a different contract in the future, should I wish to do so. Excellent professional service. Thank you.”
“Spoke to Sam, and he explained everything in one minute, as always, very nice people to deal with. If you are with British Gas or any of the other providers of energy. Big mistake. Love and power Octopus. No I don't work for them I am a Bus Driver and have been with them for over 3 years.”
“Friendly helpful advice. Very efficient and knew all the answers to my queries. Followed up straight away with an email confirming everything we had discussed”
“Someone came to the door to read the meter but didn't show me the id. I rang octupus and spoke to a nice man and he put my mind at rest. I submit my readings on line anyway.”
“She's was very happy friendly polite and willing to help me . That's something is hard to find these days . She was very welcoming . She solved my problem straight away and answered the phone with waiting 5 seconds . Thank you for my help and keep the good work up . I would like her to see this review so she can see the good work she is doing”
