“I had to call as my new tariff had been incorrectly applied to outgoing export rather than internal usage, called and after a short wait spoke to Taylor who provided a professional, prompt/efficient and empathetic response and resolution, great service cheers”
“As I had done something wrong on the email Octopus had sent me , l contacted customer service. Didn’t wait long before a lovely girl answered. I told her what I had done & with in seconds she had rectified it . Brilliant service thank you”
“You made me happy by answering my call! I didn't have to wait too long, and Hazel was extremely helpful and efficient. She told me what the problem was, and we sorted it out. It is ALWAYS better to speak to a real person when there is a problem!”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I have moved home and had the pleasure of speaking with Jay Bradbury. He made the transition of accounts very easy, made me feel at ease with the whole process. Jay was very understanding in all aspects. Thank you! 😊”
“I was struggling to see the amendment I made to my monthly payments, I spoke to Beth in customer services and she assured me that the change had been processed. Beth dealt with my enquiry very swiftly and efficiently, great service again from Octopus Energy”
