“Ross
Thank you for your help on changing my tariff, it saved me a lot of chasing around hoping I would do it correctly myself.
You were polite and extremely helpful 10 out of 10 thank you Paul”
“Thank you Beth and all of Octopus Energy for always being at the end of the phone to help sort out any queries or problems we may have. Prompt and efficient and always polite and friendly.”
“Sam took my call and was polite and patient from the off. He understood my concerns, reassured me and assisted me with my reading, thank you Sam, excellent service as usual from Octopus staff members.”
“Grace was very helpful when I contacted Octopus. She could see are having problems with meters and that I have kept Carys informed of what is happening with National Grid. I wanted monthly payment kept at £100 and Grace sorted this and also took a one-off payment to reduce balance. When contacting Octopus I have always found them very helpful. Thank you.”
“Dear Octopus, Many thanks for efforts , especially Carys ,for enabling us to transfer the provision of services to Octopus. All activities have been conducted in a professional and caring manner. It has been a delight and we look forward to a long and mutually rewarding association. Carys thank you. Angela and Maurice Bingham”
“I have been with Octopus Energy for many years and always found their customer service first class. Their prices are always competitive as well.
A short conversation with Emily F and my query was instantly resolved exceeding my expectations.”
“Mark listened to my questions and reassured me regarding my concerns. He put everything in place to resolve my account changes and could not have been more helpful. Thankyou.”
“I have a chance to talk to gentleman over the phone regarding Octoplus information today on 31/10/25, around 12-1pm ,unfortunately, I didn’t ask his name . He is very good service, suggesting me everything I may need.
I hope Octopus should proud of him too
Please check who he is and say many thanks from me. Brilliant!!!!”
“made three phone calls got a diferent person each time and have no complaints each one were very polite and friendly and helpful sorted now thank you”
“Am fed up with getting routine emails telling me you are upping my payment despite being £200 in credit. And having to ring to stop it. That said the person I spoke to was helpful and courteous”
“Both Mark and Britney were helpful in addressing a rather tricky problem arising from a problematic handover from a former supplier and an antiquated, incomprehensible electricity meter, addressing all the issues with efficiency and courtesy.”
