“I had a rather large energy statement which looked completely wrong. Renu was able to fix the problem for me. I called bang on 9am and the call was answered within less than a minute, which helped ease some of my anxieties about the large bill id received so I wasn’t thinking about it for too long before the issue was resolved.”
“I spoke to Hazel on the 14th Oct to ask about tariffs, as mine ends on 16 Oct. Hazel gave me the best tariff - a fixed tariff at £174.48.
Hazel was so kind in answering my questions - a credit to Octopus. Thank you”
“Waverley is very helpful and quick to answer my questions and troubleshoot the meter connection issues. I am able to resolve all my issues with the engineer arrangement and the remote setup.”
“Able to get through to a real person immediately and my query was dealt with straight away with no fuss. To be able to talk to someone without being passed from pillar to post who could deal with my query was amazing.”
“I’ve had the best experience with Octopus Energy. Sam has been so helpful with arranging extra support for me due to my change in circumstances. I wouldn’t hesitate to recommend the company and Sam as the nicest most helpful contact.”
“Our tariff was coming to an end, spoke to Jay who sorted it out. No problems and very happy with the customer service he provided. More than happy with octopus energy.”
“Phoned at lunchtime today as my tariff contract is coming to an end.
Spoke to a lovely young lady called Grace (I think if I got it right) . We talked it through she explained when things would change.
She was very polite ,if she can get a bonus for her telephone manner please give her one.
As for Octopus Energy I wish you were around 60 years ago. I would definitely recommend you 👍”
“Really quick to get connected to customer service, which is always appreciated. Jacob was so accommodating and really clear when explaining the different tariffs and rates - thanks so much for the help!”
