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Octopus energy Reviews

4.4 Rating 9,859 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Sammy was very helpful but problem is still not resolved.
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Posted 5 months ago
My call was answered quickly by Jacob. He was extremely helpful and knowledgeable answering my queries in full. Excellent telephone service in a friendly and professional way. We have only recently joined Octopus and are very impressed with the service to date!
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Posted 5 months ago
They were quick in answering the call, and they were able to assist me in adding gas to my account. He was very helpful, in explaining everything to me and just couldn’t ask for a better service.
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Posted 5 months ago
Great customer service
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Posted 5 months ago
VERY PLEASED WITH THE HELP AND ADVICE GIVEN BY SAM, EVERYTHING A LOT CLEARER NOW. THANKS VERY MUCH, g
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Posted 5 months ago
Amazing service today. So pleased that I’ve switched already.
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Posted 5 months ago
Good customer service
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Posted 5 months ago
Hazel was very helpful and also patient with me .Again a big thank you.
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Posted 5 months ago
Octopus people are absolutely brilliant. I'm 80 and I find dealing with various companies is terrifying but octopus people make it all so clear and are so patient. Thank you so much you lovely people.
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Posted 5 months ago
Excellent customer service
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Posted 5 months ago
Lucy who took my call was very professional in the way handled my issue. Hopefully all will be ok with in a few days . If all your staff are as good as Lucy you will have a fantastic team
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Posted 5 months ago
After abit of confusion with dates gave my new bank numbers and these will be used in future so all should be ok
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Posted 5 months ago
Great customer service
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Posted 5 months ago
Very professional well done
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Posted 5 months ago
I was very happy with the service I received by Terry S and he was very efficient.....Thankyou
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Posted 5 months ago
Mark H was very helpful and efficient in assisting with my enquiry. Thank you.
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Posted 5 months ago
Pete S helped me quickly and efficiently. Excellent support.
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Posted 5 months ago
ELLIE at customer services was very professional, friendly and efficient.she dealt with my query very promptly.
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Posted 5 months ago
Octopus are very efficient in my opinion. I have always been happy with their response when I've had to contact them.
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Posted 5 months ago
Mia was so helpful & adressed & sorted my query immediately
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Posted 5 months ago
Octopus energy is rated 4.4 based on 9,859 reviews