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Octopus energy Reviews

4.4 Rating 9,830 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
My call was answered super quickly and the lady who dealt with me could not have been nicer. I think Octopus is a first class company and it is great to get such excellent customer service. Thank you Octopus.
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Posted 3 months ago
Absolutely brilliant customer service - sorted out our issues immediately.
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Posted 3 months ago
Preetpal was amazing with customer service advisor and was very helpful and got me the help I was looking for, definitely a 10/10 for service and speedy response 🥳🙏🐙
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Posted 3 months ago
Octopus Energy are fantastic, the customer service is second to none and the bills are so easy to use. They really care about the environment too.
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Posted 3 months ago
Called and lady was super helodul on the phone
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Posted 3 months ago
Mark was very accommodating and polite and expediated my request and kept me fully informed.
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Posted 3 months ago
Got all the info I was looking for thank you so much to the Octupus energy team! My call was answered so quickly and efficiently even with bad signal. Shout out to Sanjeet and Eloise! THANK YOU
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Posted 3 months ago
I always like dealing with octopus because I get to speak with a human being instead of just pushing buttons. I asked for a refund and my request was granted, the chap was friendly helpful and respectful.
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Posted 3 months ago
Quick and easy interaction
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Posted 3 months ago
Sammy was very patient with me and explained the tarrifs. She answered all my questions and explained the meter readings. Very good customer service 👏 Thank you
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Posted 3 months ago
Thankyou Sammy, you answered all my questions regarding my future house move, and l will be in touch nearer the time.
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Posted 3 months ago
Very helpful and informative Made it very easy to change my tarriff
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Posted 3 months ago
Great services very helpful also have time to talk about new tariffs
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Posted 3 months ago
Spoke to Amaan, who dealt with my issue promptly and effectively, and sent me a confirmation email. Thank you.
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Posted 3 months ago
Issues delt with very quickly and efficiently. Many thanks
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Posted 3 months ago
Answered call very quick and sorted my request to my satisfaction and professionally.
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Posted 3 months ago
Gemma was really helpful in resolving a query I as regarding meter readings. Excellent service
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Posted 3 months ago
Mark H COV 10 Mark was able to answer my queries regarding energy consumption & Smart Meters very efficiently & with patience!
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Posted 3 months ago
My problem was sorted quickly and efficiently with Nia thank you
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Posted 3 months ago
Spoke with Sammy (Cov 15) ? today with regards my Octopus account. My call was dealt with timely, very profession and with customer care at the heart of the conversation. Well Done Thanks Stephen Lowe
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Posted 3 months ago
Octopus energy is rated 4.4 based on 9,830 reviews