“Nothing went wrong in fact quite the opposite. I am a 83 yr old lady and not good on the internet. Recently i was dealing with Grace who put me on better tarriff when mine finishes in December. She was so helpful and patient with me and i thank her very much.”
“I was a customer at my old address & relocated end of August , to find a different supplier for the utilities, I contacted octopus & they were able to reconnect me & give me a fixed deal making savings . Operative - I believe her name to be Vick was absolutely marvellous so accommodating & understood my needs .”
“No quibble about refunding my credit balance. The website dashboard is very clear and gives me all the info and choices I need. Quick response time from the call-handler and very helpful service.”
“I contacted Octopus Energy to discuss my tariff coming to an end. Gemma was very helpful and informative, a very easy, stress free outcome. Thank you”
“The call wait time was minimal and the call handler, Niall, was professional, proficient and courteous. Not waiting for a long time for call to be answered was very refreshing ☺️”
“I asked for a payment holiday whilst abroad, which was arranged very quickly with no fuss whatsoever.
I find Octopus are a very good customer focused company, creative in what they offer, slightly more expensive in some areas, but the excellent service is worth it.”
“I asked gif hell and some info sending to me for something important. I appreciate the speed that the staff member did just what I asked. Thankyou so much”
