“They were quick in answering the call, and they were able to assist me in adding gas to my account. He was very helpful, in explaining everything to me and just couldn’t ask for a better service.”
“Octopus people are absolutely brilliant. I'm 80 and I find dealing with various companies is terrifying but octopus people make it all so clear and are so patient. Thank you so much you lovely people.”
“Lucy who took my call was very professional in the way handled my issue.
Hopefully all will be ok with in a few days .
If all your staff are as good as Lucy you will have a fantastic team”
“Excellent customer service.
Your colleague Ross went above and beyond to answer my questions and explained everything l wanted to know in a very pleasant and knowledgeable way. He also arranged for an engineer to come out and install smart meters to save me getting to the back of a cupboard to get readings as l am elderly.”
“I emailed Octopus stating that I could not afford to pay the increase suggested. Anaam emailed me back very quickly saying I could leave my payments as they were. He was very supportive and I really appreciated that. Since then I have paid an extra one off £100”
