“Spoke with Sammy (Cov 15) ? today with regards my Octopus account. My call was dealt with timely, very profession and with customer care at the heart of the conversation. Well Done
Thanks
Stephen Lowe”
“Were able to clarify my understanding of the account tariff options when my current contract ends. Discussed the effect of any OFGEM changes and how they may affect or not the proposed Flexible Octopus will operate.
Nb - I would prefer to permanently opt in to the free electricity sessions as I apparently miss some for not seeing the email in time.
Also the pitch of the muzac on hold is a very tinny sound - better than nothing
Thank Sammy for patience and helpfulness in my understanding of my enquiry
Pat Moloney”
“I spoke to a young lady today.Her name is Lucy.She was very helpful.And she got things sorted for me and arrange aother appointment.Thank you very much lucy”
“I spoke to Lucy about a faulty gas meter. She very quickly organised a repair team and explained the process to me. Polite throughout. Have only been with octopus for a few days but very impressed.”
“I talked to a person Gemma who knew what I wanted and needed also guided me through what I didnāt know. Itās soo much easier to talk to a person that knows their occupation and assists older people that donāt fully understand modern technology. Thanks Gemma”
