“I was looking to speak to someone on the phone to switch providers and I spoke to Kai. He was absolutely perfect, what a refreshing change to have wonderful customer service from a service provider! He was informative, polite, allowed me time to ask my questions, explained and organised everything perfectly. I don't like dealing with websites, not for me, so please keep your telephone services going. Well done, this is what quality customer service should look like. Please clone Kai! Thanks very much”
“Rachael was helpful and knowledgeable. She did what I requested promptly.
On the 28/3/25 my request was not done by another agent.
Thank you Rachael.”
“Excellent response from Felicity re status of tarrif and issues with the solar panel trip switch since installation of the smart meter. Thank you for your research whist on the phone. Highly recommend Felicity as a customer facing energy specialist.”
“Super quick to answer my call and extremely polite and helpful to resolve my issue in transferring to Octopus.
Emily was a delight to deal with.
Well done”
“Very plain and simple switch over, which Dexter explained immaculately.
Only day one, but let's hope the customer service stays at this high level throughout!”
“In the process of switching to Octopus energy from a different supplier, contacted Octopus regarding a double payment from my current supplier and Octopus in one month. Unfortunately they were unable to resolve my query but call was answered super quick and agent was friendly”
“Felicity was very helpful in explaining the smart tariff options to me. I would have left 5* review, but unfortunately she was not aware that, whilst there system is not compatible with the Duracell battery, Duracell themselves will manage the Octopus tariff remotely with their own app. But to be fair to her, if she has never been told, why would she know. Might be something Octopus need to look into as I was considering changing supplier.”
“I have just switched to Octopus energy. I spoke to Sammy to discuss which tariff to use. She was so friendly, easy to talk to and explained everything so well. The nicest most helpful customer service representative that I have spoken to in such a long time.
Iām so happy I switched. Also I got through so quickly, no waiting, no choosing from options, no pushing me to go online. How refreshing to speak to a human.”
“I phoned to day to ask about switching Kainaat, was friendly, very patient and efficient. She was very clearly spoken and was able to understand and answer my questions and give me answers i wanted and could understand. Please pass on my appreciation.”
