Octopus energy Reviews

Name: Octopus energy
Rating: 4.36

4.4 Rating 9,929 Reviews

84 %

of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

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“Absolutely brilliant customer service - sorted out our issues immediately.”

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Posted 11 months ago

“Preetpal was amazing with customer service advisor and was very helpful and got me the help I was looking for, definitely a 10/10 for service and speedy response 🥳🙏🐙”

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Posted 11 months ago

“Octopus Energy are fantastic, the customer service is second to none and the bills are so easy to use. They really care about the environment too.”

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Posted 11 months ago

“Called and lady was super helodul on the phone”

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Posted 11 months ago

“Mark was very accommodating and polite and expediated my request and kept me fully informed.”

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Posted 11 months ago

“Got all the info I was looking for thank you so much to the Octupus energy team! My call was answered so quickly and efficiently even with bad signal. Shout out to Sanjeet and Eloise! THANK YOU”

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Posted 11 months ago

“I always like dealing with octopus because I get to speak with a human being instead of just pushing buttons. I asked for a refund and my request was granted, the chap was friendly helpful and respectful.”

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Posted 11 months ago

“Quick and easy interaction”

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Posted 11 months ago

“Sammy was very patient with me and explained the tarrifs. She answered all my questions and explained the meter readings. Very good customer service 👏 Thank you”

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Posted 11 months ago

“Thankyou Sammy, you answered all my questions regarding my future house move, and l will be in touch nearer the time.”

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Posted 11 months ago

“Very helpful and informative Made it very easy to change my tarriff”

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Posted 11 months ago

“Great services very helpful also have time to talk about new tariffs”

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Posted 11 months ago

“Spoke to Amaan, who dealt with my issue promptly and effectively, and sent me a confirmation email. Thank you.”

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Posted 11 months ago

“Issues delt with very quickly and efficiently. Many thanks”

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Posted 11 months ago

“Answered call very quick and sorted my request to my satisfaction and professionally.”

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Posted 11 months ago

“Gemma was really helpful in resolving a query I as regarding meter readings. Excellent service”

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Posted 11 months ago

“Mark H COV 10 Mark was able to answer my queries regarding energy consumption & Smart Meters very efficiently & with patience!”

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Posted 11 months ago

“My problem was sorted quickly and efficiently with Nia thank you”

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Posted 11 months ago

“Spoke with Sammy (Cov 15) ? today with regards my Octopus account. My call was dealt with timely, very profession and with customer care at the heart of the conversation. Well Done Thanks Stephen Lowe”

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Posted 11 months ago

“Always very helpful people who listen to what you have to say and make sensible decisions and good explanations”

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Posted 11 months ago

Octopus energy is rated 4.4 based on 9,929 reviews