“Grace (I think it was Grace) was attentive on the phone and assured me that I would get an answer to my question that day, which I did! BUT I had to guess what she was telling me. It was a message confirming my bank details and an a/c no. So, was this telling me that my new account for FIT payments is active? If so, why couldn’t you say so? So, how does it work and do you need meter readings??”
“Beth, what can I say. Your kindness and positive energy and amazing customer care was outstanding! Honestly I will never forget it. It has taken me a while to get to write this review, due to being ill. You literally went above and beyond when I was going through a really horrific time! Beth didnt have to do that, but she went out of her way out of pure kindness. If there were more people in the world like you, the world would be a better place. Literally never leaving Octopus, as never had such amazing customer care. Thank you Beth xx”
“Waverly was very helpful and resolved the issues we had with the two properties. One was a change of supplier to Octopus and the other was a change of tariff at our home.”
“Answered the phone promptly, very polite and friendly. Simple, not excessive security checks. Information I needed readily available along with explanations. Once I had the information I changed my direct debit and tariff. Whole call took 5 minutes 16 seconds - with so many companies you won't get to speak to a human in that time! Confirmation email arrived within a couple of minutes. Great customer service makes everything just so easy.”
