“The Octopus Customer Service really is a pleasure to deal with. The agent I spoke to, Sammy, was so kind and helped me solve all my queries in a very clear and professional manner. I am extremely grateful and happy to be an Octopus customer!”
“My telephone enquiry was picked up straight away! No holding for 30 minutes plus like my old provider! A very helpful and polite member of the team Tayla helped me with my enquiry.
Thank you”
“Wonderful customer service. Grace was excellent today, she helped me switch both my gas and electric accounts at my new property. Extremely helpful and professional.”
“Jess resolved my issue confirming that my credit balance would be paid back to me.
It was a shame that I had to resort to calling on this matter as previous correspondence by email had been ignored. Jess kindly adjusted the account status so that the refund could be made. Goodness knows how long this would have taken without my call and Jess’s intervention!! I now hope that Jess’s promise regarding the refund is kept.”
“I needed to amend my payment date as a one off. Customer service took my call quickly, performed security checks and made the amendment all within 7 minutes.”
“Every time I have contacted Octopus energy they have provided a friendly and knowledgeable service, with no long waiting time on the phone for an adviser.”
“Having recently agreed to another Fixed Price Tarriff with Octopus. I realised that the monthly cost was up by quite a bit and as I did not anticipate an substantiall increase in usage, I requested a small reduction to my monthly payment.
I also noted that I was over £600 in credit and felt I should ask if I could receive a refund of a large part of this sum.
Anticipating that it might take some time, bases on my experience with a previous supplier, I was amazed how quickly and efficiently Octopus dealt with my request.
My enquiry has handled by Waverley and she was most helpful and processed the whole issue within 24 hours. How is this for service !!! All my requests were agreed to and overall I was impressed with the high efficiency of the company and the courteous and understanding help I was given by Their staff member.
Would certainly recommend Octopus anyone seeking a No 1 supplier
Gordon Murray”
“The representative I spoke with this morning was extremely helpful and answered my questions concisely. Unfortunately I didn’t catch the gentleman’s name but I left the conversation knowing my next steps. Thank you.”
