“All the staff I've spoken to so far have been lovely and helpful. All U.K based call centres, and they answer really quickly. Glad I'm switching over from British Gas.”
“I called Octopus with a few queries and was SO grateful that Eloise answered my call. She was professional but friendly and most importantly, very knowledgeable and extremely helpful. Having just moved house with a different heating system, she moved me onto the best tariff for that, which has cheaper electricity at various times of the day. Another agent had suggested I pay monthly initially to see how much energy I was using. Eloise explained that if I set up a direct debit, I would be eligible to be on Octoplus, meaning I could benefit from free electricity at times, amongst other things. She went ahead and set up the direct debit and Octoplus for me there and then. We have solar panels, so she explained how I can export electricity back to the grid and sent me a link to do that, also saying that if I had any problems at all, to just reply to her email and she would help me. She was a breath of fresh air and went out of her way to help me. Thank you so much Eloise. š”
“Well it started with disappointment because the Octopus App was crashing and wasnāt working for just over 24hours. I emailed customer services about the outage and I had a reply within a few hours explaining the problem. The next day I received an email saying the problem had been resolved. So Toniās handling of the situation was very good.”
“Unusually, upon trying to contact you, I was cut off, (so typical of many other companies) but so unusual for Octopus. After re-dialling and waiting for less than minute, I was put through to Beth who sorted out my query quickly with no fuss - thanks Beth.”
“Octopus Energy has a wonderful customer service team thatās always friendly, helpful, and quick to respond to phones or emails. Their tariff plans are especially competitive. Iām really happy to be back as a member of Octopus.”
“Ease with issues were resolved was refreshingly pleasing. Nia was informative and supportive without a hint of user error (which it was)ā¦first class assistance”
“Had an issue after swapping meters.
Emailed and Jacob got back to me a few times.
Sorted the issue, reset my bill and made my day. Great asset to Octopus.
Keep uo the good work Jacob!”
“Tayla, answered my questions and l am happy that l could changed my Flexable to a new flexable tarif, and lower my monthly payments to Ā£100 pounds, thank you, kindest regards Ron Owen”
“After replacing my smart meter, I received a bill for Ā£1700 Approximately. Micha (wrong spelling, sorry) found a smart meter reading from the day before meter replacement that was much more in line with my usage.
She reset the invoice, sorted the issue in timely fashion and was a beacon of calm and reassurance during the phone call.
It was everything your recent advertising campaign suggests octopus delivers!!!
Thank you.”
“My call was answered within 5 minutes by the lovely Vic thank you for being so helpful, understanding, polite, professional and sending me all the information I needed before we even got off the call. Amazing staff as always”
