“I’ve been with Octopus for years, and a five rating would be the usual. I’ve now got an electric vehicle and awaiting an EV installation but we also require our property to be unlooped from our neighbours. To get the cheaper EV night rate you have to have a smart meter, which we have also ordered. As everything is in hand, but taking time, I thought as a loyal customer they might have let me go on the EV tariff for a month even though I don’t have the smart meter. I get that they want everyone on the smart meters so to get these tariffs you have to sign up, but I’ve done everything possible so a little flexibility would have been appreciated, hence the three star rating.”
“Brilliant customer service, getting emails from a named person after you’ve spoken to them on the telephone makes you feel valued & not just another customer, I dealt with Emily, who was informative & sorted my query out instantly, can’t praise her enough!”
“I was able to speak to one of your team after a wait of just a couple of minutes which is a very good start in itself. The lady then was very helpful, patient, answered my questions, gave me the guidance I wanted and what I needed to do next. Excellent service.
Thank you”
“Spoke to mark h cov 10 today afyet some confusion over previously arranged payment plan and my bill. Mark was exceptional at sorting this out for me and reassuring me that it will all be sorted out. He explained everything he was gping to do and followed this up with an email. Once again fantastic customer service. Thank you mark”
“It may have taken a long time to fix my electric smart meter but Grace has kept me updated all the time, as I didn’t know how to get this resolved. Thank you,”
“An absolute pleasure to speak with Michelle earlier very professional, efficient, but friendly. Explained my options in an easy and understandable way.
Thank you.”
“I asked for general information about help available to customers.
I received a prompt and courteous reply from Lauryn. Each time I replied she responded the same day and has offered to help again.
I have never experienced this high standard of service from any other utility companies, many of whom have staff in S. Africa and elsewhere who don't understand the issue first time. Prem”
“Speaking to Grace today was a pleasurable experience. She was able to give facts about what I asked for - tarrifs daily charges which enabled me to make an informed choice. As a satisfied customer of Octopus for several years, I was further impressed by the customer service, especially being able to speak to a real person with minimal delay.”
“I contacted Octopus the other day to enquire about new contracts when mine ends, Waverley replied to me with information about a new contract which was just what I was looking for, we had a number of 'conversations' which resulted in an excellent outcome. I would like to thank Waverley for his excellent service”
“Lovely lady named Sammy took my call promptly & was able to reduce my up coming next payment as requested & confirmed the payment date.
She was very polite & helpful & a credit to the Octopus team! Carry on doing a good job!”
