“Spoke to a very nice young lady but unfortunately octopus doesnāt do price match, itās a great shame that you donāt reward people that use off-peak electricity a little better as we have been using it for years where are some people get free electricity during the day but we donāt ā¹ļø”
“I had a technical question about my smart meter. The phone was answered quickly by 'Emily'. I was expecting to be bounced around various departments, not so.
The lovely Emily knew what she was talking about and resolved my query in a couple of minutes.
I couldn't be happier or more impressed. Well done Emily!!”
“A very pleasant surprise to speak to someone so quickly, who dealt with my query, changed my phone number and put my mind at rest about the amount I am paying of Ā£150 monthly, covers my usage. A brilliant service. Thank you so very much.”
“Some time ago I have changed the direct debit account from mine to my wifes' as she will need a proof of address but although on their very difficult to use website and mobile app it looked like it was done they haven't charged her account by now and are waiting till 13th October???!!!Their customer service is bad too. They don't seem to know anything. Their website is bad I will give them many bad reviews online!!!!!! A-68F69173!!!”
