“Called the customer service today. Spoke to Pete. Lovely guy, friendly, funny and super efficient. Octopus is the best for customer service. All other companies should be trained by these guys! Ps Pete, I can't find the settings for the music 🙄🤭😂”
“I spoke with Mollie today and found her to be extremely helpful and very knowledgeable in all areas of my queries. It was great to be easily understood despite my Scottish accent.😂
Octopus energy came highly recommended and I wasn’t disappointed.”
“I spoke to Ross this afternoon and he was very helpful. My partner passed away just before Christmas so I have to deal with everything now and it’s very difficult but Ross explained it all to me he was very helpful,so thank you”
“Quick and simple response to my enquiry. If I can suggest you look at the link sent to me in response to my question. Its not at all easy to see if and what to click on. All I wanted was to change my day the rates to the lower of the two options. Your then stuck with other options non of which were applicable. I already have the options other than the one I wanted. It took another phone call to another operative before I received an email with a further link to sign and accept the change.
All very confusing and time wasting.”
“Alex was so patient and helpful and very kind explained everything very well, was so kind to wait while my grandson sorted out my e. Mail for me, as I've never done anything like this before. It was nice to have someone so kind. Thank you Alex great job.”
