“Very approachable and helpful. When contacting customer services, everyone is friendly and knowledgeable. They make things very easy in this modern age. And action is very fast.
Thanks,
John.”
“Todays experience was seamless. For the first time switching supplier to Octopus. It was quick and easy to do. Just need to supply current meter reading today. Added bonus got £50 credited to my account due to a referral. What's not to like.”
“Was able to email and solve my problem rather than having to sit on the phone which I struggle with. I emailed about my issue in the morning and it was resolved by 12pm. The email handler Thomas was friendly and effective. I have just joined so this has made me thrilled with my choice of supplier. Happy new customer.”
“We've just switched our electricity supplier from OVO to Octopus. I was delighted with the help that we were given during the process of making the switch. Responses have been quick and helpful (thank you Tom, Milos and Dale!), and I have great confidence that future dealings with Octopus will be similarly positive.”
“Fantastic service from Kieron today. Answered quickly, gave me relevant info, and easy to move hose, get quote, and sign up. sooooo refreshing to get excellent customer service in a pleasant and efficient manner”
“Lucy was very attentive and explained the issue to me which has led to a provisional resolution. Friendly tone and manner, positive customer service experience. Thanks”
