“I was transferred to Octopus Energy from Co-op Energy. It has been a most pleasurable experience and one that I have been very happy to be part of. I have sought answers to questions on line, so I have never been kept waiting in a telephone queue! Everything I have ever made an enquiry about was resolved immediately. I have enjoyed the challenges of the hour ‘switch everything off’ and have been able to give my savings to someone whose needs are greater than mine.
It really is a very very caring company and I really don’t know why everyone isn’t a member……except perhaps we might lose out by that! move!”
“Jake was fantastic - resolved query quickly and more than made up for a slightly longer-than-usual wait on the line without us even realising that was the case. That kind of service ensures our loyalty to Octopus.”
“I had a great experience with Jake Chauhan who assisted me. They answered all of my (many!) questions with patience and professionalism. Their calm and polite demeanor really stood out. Truly a 10/10 for customer service, thank you!”
“Mollie was fantastic setting up my account woth Octopus . She explained everything really well and was very kind and answered all my questions. Fabulous customer service A*”
“I was thinking of switching from my current supplier but had questions to ask which were not covered online so I phoned for advice. My call was quickly answered by Thomas who answered all of my questions simply and in full. He explained the procedure of switching to Octopus and led me though it expertly and without any pressure or waffle! It couldn't have been simpler, thank you Thomas.”
“Hi
I just wanted to say how happy I am with Samantha from COV-15 team at Octopus.
She was polite and friendly, she listened to my needs on the initial first call I made.
She dealt with my query professionally and I received a follow-up call today with an update which she promised would happen.
Working In a call centre can be challenging at times as I used to work In one for 23 years. I remember how pleased I was when I received positive feedback from customers, It makes all the difference.
Keep up the great service Sam and please let your manager know how happy I was with you on how you dealt with my query.
Regards
Daniel”
“Kieran was so helpful when setting up an account for me when moving into a property that already had Octopus Energy. Arranged everything quickly, and was so friendly - thank you! :)”
