Login
Start Free Trial Are you a business? Click Here

Octopus energy Reviews

4.2 Rating 7,314 Reviews
81 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
No smart meter
Helpful Report
Posted 2 months ago
Waverley was vey helpful - polite and efficient Sorted my query out straight away A pleasure to speak with
Helpful Report
Posted 2 months ago
Spoke with Jay Bradbury who was very helpful and efficient. My query dealt with quickly and to my satisfaction. Very knowledgeable. Thank you.
Helpful Report
Posted 2 months ago
so far so good. just joined spoken to thomas,very professional and knowagable,polite. joined today hope all goes well
Helpful Report
Posted 2 months ago
Joy has been very helpful over the last couple of months. In general, whenever I have reached out, octopus is the best customer service I’ve ever experienced with a company!
Helpful Report
Posted 2 months ago
New account set up with Joshua this morning. Very professional and made everything clear. Excellent customer service!
Helpful Report
Posted 2 months ago
I called to Octopus to clarify the first bill received for my new home this morning. Lucy had been very professional and explained very clearly to me, also had promised to further follow up on my account to ensure everything will be sorted correctly. Much appreciated her response and assistance throughout the call.
Helpful Report
Posted 2 months ago
Spoke to Jay Bradbury on the phone to sort out an issue with my EV charging tariff. Understood my problem and resolved it over the call. Spot on service 👍
Helpful Report
Posted 2 months ago
Was very helpful and polite and even got us a better deal
Helpful Report
Posted 2 months ago
Dexter was very helpful and informative.
Helpful Report
Posted 2 months ago
I just spoke to Dexter, and I was genuinely impressed by his calm and patient manner. He took the time to answer every one of my concerns clearly and thoroughly, without rushing or brushing anything off. His professionalism and reassuring tone made the entire experience much smoother. Thank you, Dexter!
Helpful Report
Posted 2 months ago
Pete S was knowledgeable helpful and clear. Really excellent customer service.
Helpful Report
Posted 2 months ago
Pete S was knowledgeable helpful and clear. Really excellent customer service.
Helpful Report
Posted 2 months ago
Hi, Called the Octopus call centre and was answered in a very reasonable time. Joe was able to answer my question efficiently on when any new tariffs would come into effect and manage my account accordingly. Thanks Joe.
Helpful Report
Posted 2 months ago
Amazing customer service and a great help
Helpful Report
Posted 2 months ago
Telephone call toZane was done quickly and efficiently. Everything was explained in an easy way so i was able to understand fully.
Helpful Report
Posted 2 months ago
I contacted Octopus Energy today to enquire about changing tariffs, I now have an electric car and home charger. Sim was brilliant, he listened as I explained my set up at home and advised on the cheapest tariff. If I hadn't spoken to Sim I would have changed to a more expensive one. Thanks Sim.
Helpful Report
Posted 2 months ago
Prompt response polite helpful Rahim
Helpful Report
Posted 2 months ago
Thank you for Sim’s help today, really helpful and professional support!
Helpful Report
Posted 2 months ago
Good product/tariff options. Customer support, online portal and app are very informative.
Helpful Report
Posted 2 months ago
Octopus energy is rated 4.2 based on 7,314 reviews