“the agent I talked to today Innocebt was a delight to talk to he was patient, cheerful and helpful. innocent was also a good listener.
innocent assisted with 2 queries the first relating to £50 credit when my sister referred me to octopus. ,
My other query was to check if my electric car was connected to the octopus app
innocent answers Both queries quickly with his full knowledge of each query.
Thank you I am a new octopus customer and so far this is a great experience.”
“I rang to change over.i spoke with RACHAEL.she was polite and explained everything so clearly, she answered all my questions clearly so I understood,. I was expecting it to be hard for me to change over but Rachael was really good and made it so easy.thank you Rachael”
“i was so surprised as to the ease of changing energy providers with the guidance of the lady who walked me through with ease ,she was very professional and courteous throughout.
my only regret is i cannot remember her name it was around 11:20am yesterday……
thoroughly a very pleasant transaction
Mr Edward Roy Craven”
“Once I spoke to Aysha she made switching easy,she was very polite and helpful she took the time to explain everything to me and it was a pleasure for me to talk to her.”
“The customer service I received today from Octopus, and in particular from INNOCENT, was exceptional. He was able to answer numerous queries with notable expertise and his positivity and good humour were much appreciated. Thank you.”
“I was put at ease by Sharna due to not doing a switch for over 3 years, and due to my age of 82 yrs !! Not so in touch with the internet.
I am happy to say with Sharon’s patience l got everything set up, but it took me too long.
Thanks Octopus.”
“Such an easy switch so far, simple on line application, and Bebe was so helpful with answering a query that I had. Also very impressed with the high level of communication.
If this carries on to a smooth transition, I will be a fan forever”
