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Octopus energy Reviews

4.3 Rating 8,030 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Excellent service and a patient and knowledgeable operator
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Posted 8 months ago
Joy’s customer service was absolutely splendid! She helped and explained everything I need assistance with on my query and got everything resolved! Thank you!
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Posted 8 months ago
I spoke to Joshua to switch over to Octopus Energy from my current provider, SoEnergy. Joshua was very easy to speak with and made the process so simple, quick and easy. He was very pleasant and polite and is a true asset to the company. Overall it was a seamless and excellent experience.
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Posted 8 months ago
It was very clear and expedient working with Niamh both today and yesterday. She had a clear understanding of our problem and worked diligently to sort it out in a very pleasant manner
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Posted 8 months ago
Brilliant customer service from Bebe with very little waiting and no infuriating menus.
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Posted 8 months ago
Thomas was amazing! So helpful, knowledgable and cheerful! All sorted quickly and efficiently. Lived up to all the expectations I’d heard on the advertisements.
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Posted 8 months ago
Leila was extremeley helpful. Assisted with updating contract.
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Posted 9 months ago
Amaan helped set up my new account and made me smile 🙂
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Posted 9 months ago
It was quick and easy as always and Mandy was particularly helpful thank you.
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Posted 9 months ago
I switched to octopus energy today and spoke with Zak P he couldn’t of been more helpful and answered all the questions I had to help make my switch over as easy and smooth as possible he’s a real credit to the octopus team keep up the good work and you will reach your goals
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Posted 9 months ago
Vicky J helpfully answered all my queries about EV charging tariffs and emailed me relevant links on the Octopus website for me to reference later.
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Posted 9 months ago
Sharna was incredibly helpful, patient and polite and swapped our supply to Octopus quickly and efficiently. The process seems very simple and so far so good! The website/app seems easy to navigate too.-
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Posted 9 months ago
Danny was really helpful when I phoned wanting to know about the fixed rates that Octopus energy offered. Thank you.
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Posted 9 months ago
just signed up and Mylah was very polite and helpful thank you so much.
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Posted 9 months ago
Alex was more than helpful She is a credit to the company happy to explain everything and advise on the way to move forward 😊
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Posted 9 months ago
Amazing rang about a meter that had fallen off wall I was asked to send pictures which I did and new meter was in the next day.
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Posted 9 months ago
Stef helped me with joining and answering some queries I had. He was friendly and very efficient! This reassured me that I was making the right choice!
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Posted 9 months ago
Hi explain to everything and he was friendly
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Posted 9 months ago
Jacob was very helpful & dealt with my query in a very professional manner
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Posted 9 months ago
Super friendly and helpful. Amaan is a great help
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Posted 9 months ago
Octopus energy is rated 4.3 based on 8,030 reviews