“Stef helped me with joining and answering some queries I had. He was friendly and very efficient! This reassured me that I was making the right choice!”
“Thanks to Mamie for her help and advice.
She was very helpful and professional, a pleasure to talk to.
Wish other companies provided a service like Mamie. Thank you.”
“Only a few minutes wait before my call was answered which was great. I spoke to a very pleasant man called Josh who answered my queries straight away and was very polite. I must say I was impressed with the customer service. Thank you.”
“Got blown away by the service the lady who helped us was incredibly knowledgeable very patient and extremely polite
Was enquiring about EV Tarrfis for the very first time New to ourselves and she was amazing”
“My meter died this morning, I sent an email to them, and then I decided to phone them up, the phone was plesent, no hassle, no waiting or listening to music, perfect service all round and my issue has bin reported, just waiting on the engineer to call.
Thank you Hussein for the help”
“I joined a few weeks and everything was explained clearly and I actually felt appreciated by being a customer. I was listened to and questions answered correctly and with humour. Hence why I recommended my friend to join too.
It makes such a pleasant change to ring a company who actually listens.
Great job Octupus.”
“Phone Octopus, was on hold for about 1-2 mins (impressed about that), spoke to someone that could understand English (gold star for that too) they were able to use a computer, log into my details, check my query. I even had time to give feedback. Super fantastic that there are people out there actually doing their job. Sorry to be so cynical, I’m just fed up of dealing with these rubbish utility companies. So well done! 👍 ⭐️⭐️⭐️⭐️⭐️”
“Just moved to new property. Was recommended to use Octopus. Spoke to Danny and he sorted everything in no time. Good customer service and very professional at all times.”
“A telephone call to Octopus energy was a treat today, as I actually spoke to a real person by the name of Val. who was extremely professional and helpful. the call was also answered in no time at all, well done octopus.”
