“After speaking with Garima Kumar today I had my account sorted. I was utterly confused and bewildered by the change of my unit rate change. Gerima was patient with me as part of my disability affects my brain, memory loss, brain fog etc but Gerima talked me through everything bit by bit and did not rush me and if I needed something explaining a bit better, she was more than willing. I really cannot thank her enough; she is an absolute credit not just to the business but to disabled people across the UK. Have a great day Gerima and thank you from the bottom of my heart. If I could give more than five stars I would. Enjoy the rest of your day and all the best for your future. Im sure you will go far in the company!”
“Natasja was friendly, professional and helpful.
She was able to resolve my query straight away.
I wasn't expecting the response I received but I was pleasantly surprised and happy.”
“Had a situation to resolve and Leila was very helpful and really helped me out with everything it was really appreciated by myself she was very understanding and helpful and that is everything that you need”
“Call answered quickly and went perfectly, Sam (a girl - I hope I got her name right) was really helpful and polite so 5stars for her). thank you. Paula”
“I am about to switch to Octopus Energy but I had a query regarding the new tariff. Rachel was able to answer my questions quickly and positively, I now hope the switch goes smoothly.”
“I am very happy with octopus energy always keep me informed about my usage and balance. Great customer service polite and informative staff. Would recommend 100%.”
“Dexter was very friendly and dealt with my enquiry professionally. He answered all my questions thoroughly and explained everything. Definitely gave me confidence to switch provider and that any issues would get sorted.”
“Hello, Called today to switch from current electricity company as I have had solar panels with battery fitted. Spoke with a very helpful, friendly and efficient Bebe. Bebe made the process so easy to understand and set up. Thankyou very much. Look forward to dealing with Octopus Energy.”
