“27/11/24
I called Octopus to switch both gas & elec. Aysha was so lovely on the call, she was both professional & patient & knowledgeable of the product. Aysha advised me of the tariffs & answered all my questions even going through the tariffs again to ensure I had all the relevant information. Aysha then walked me through the switching over process & reassured me throughout by explaining everything to alleviate any concerns.
Aysha also asked me several times if I was happy for the switch & proceeded at a pace that was comfortable for me.
Thank you Aysha for supporting me through this switch, you are a credit to your team. This is exactly the kind of customer service needed by customers, so well done Octopus on the selection & training of your staff.”
“Helpful ,clear and honest responses to my queries.
Jacob was friendly and transparent in his dealing with my enquiry, and followed up the phone call straight away with an email which was great.
Kind regards
Kate Downie”
“joining Octopus officially from tomorrow 28/11/24 i found the experience agreeing a new fixed energy deal a breeze ‘ unfortunately i didn’t catch the ladies first name but can say she was very polite professional and very helpful in helping me make my mind up in joining Octopus Energy
Can only say thankyou
Edward Craven”
“I spoke to Paveen today on a number of complex issues. She was very helpful, patient professional and well informed. She resolved all the matters I was concerned about and was able to give me contact details of the SMART meter suppliers. I like dealing with Octupus Energy as a provider and Paveen is an excellent ambassador for the Company.”
“The phone call I made to Octopus Energy today was made so much easier by the friendly young man called Brad on the other end of the line. He showed empathy and kindness when I was feeling down and anxious with problems not just of the money kind but family, my granddaughter is seriously ill in ICU in Australia and I ended up in tears. He was amazing he’s mum must be so proud of him. And I’m guessing that he is a great asset to the company. Thank you Brad for your kindness and help, I just so worried about the debt I’m in with Octopus Energy which I feel isn’t entirely my fault as this started from when I was with Green star Energy then Shell and they made me feel terrible. Thank goodness for the Brads of the world. And of Octopus Energy”
“Very quickly my call was answered with all the information I needed. The colleague had a very nice manner and it was a pleasure to talk to him. His name is OLA.”
“I called today as an existing customer to move my elderly mothers acvount to Octopus (she was present on the call). Our advisor, Thomas, was very well informed, polite and courteous throughout the call. He answered all my and my mum's questions fully and was happy to repeat himself on occasions to ensure we understood the information he was giving us. He was also very helpful in explaining where my mum could look for additional support with her energy payments.
Octopus Energy are the best company I have been with in 40 years of having an account. I wouldn't hesitate to recommend them to friends and family as I did with my mum.”
“I had tried to switch to Octopus on line a few weeks ago, my old supplier had been in touch to confirm my account with them had closed as they had closed my Direct Debit. As nobody was now taking any money for my energy I tried to log onto the site to be told there was no trace of my change request or e-mail on the system. I rang in and spoke to a lady named Rachael who was very helpful and pleasant to deal with. She said this sometimes happens but went through the process over the phone. The various e-mails appeared in my in-box straight away which enabled me to set things up. Thanks to Rachael's help and efficiency all sorted and another happy customer, thank you.”
“As a new customer to Octopus and also a Senior Citizen, yesterday I needed help to set up my Octopus Home Mini for connection to my newly installed Smart Meter. (Couldn't get the QR code to scan) I spoke to Yvid who was extremely helpful and eventually the problem was solved. Thank you Yvid.
Today l had several questions about my account as it was shown on the Octopus App. This time I spoke to Jacob who answered all my questions in a very clear and professional way. Again thank you Jacob.
I am particularly impressed that if help is needed you can actually speak to someone on the phone. The phone number is easily found and is very quickly answered, unlike many businesses these days where you are kept waiting for ages or they will only respond to emails!!”
“Many thanks to Thomas for helping me get started as a new customer to Octopus 🐙
Nothing was too much trouble , he was very polite , considerate , informative and helpful . He's a credit to Octopus Energy .”
“Mo was incredibly helpful. We needed to set up an account for my husband who doesn’t have a British bank account yet, and Mo solved the issue very easily for us. Great service!”
