“Phoned Octopus energy for the first time and expected the language barrier that most foreign call centres bring , but no ! To my amazement I got straight through to Sam , she was fantastic as I had a fair bit to do to our account and she also set up an appointment to get a fresh smart meter installed , Sam went way beyond my expectations and nothing was a problem ( thanks Sam ) I wish some of the bigger companies could have customer friendly call centres like Octopus , 10 out of 10”
“I finally got to speak to someone today - Alex, about a complicated switching issue and she was extremely helpful and patient helping me switch from another supplier. Given the general negativeness about customer service in the UK, this kind of help makes a huge difference so thanks Alex !”
“The humane and courteous responses to my tangled enquiries
have made dealing with Octopus a pleasure! Many thanks to Felicity and Jamie-Leigh who helped for sorting things out so helpfully.
Shirley Burch”
