“I phoned today and spoke to Sam. I had a query about my new gas smart meter and he patiently waited for me to get to the meter cupboard and talk me through what I thought was a problem. He was so reassuring and promised to email me information on how to read it myself. He was so clear and I only asked him once to repeat himself as I am deaf. A lovely guy. I wish everyone I spoke to on the phone was as clear and patient as he is.”
“Absolutely seamless experience - I asked about tariffs specific to my situation (now and future) and Zaid took me through all the detail, steps required and what happens next. Answered all my questions and some I hadn't thought of. One very happy new customer. Thanks Zaid - a real brand ambassador.”
“Just switched to a car which is compatible with intelligent octopus go (IO). I wasn't sure how to configure my charger alongside the car and IO. The octopus team quickly gave me a few pointers to get things working.”
“Radhika made the switchover process smooth and hassle free despite the fact that I was switching on behalf of someone else as their LPOA. She was friendly and understanding throughout the whole process.”
“I had a wonderful experience with Octopus Energy thanks to Kainaat! She was incredibly helpful, patient, and handled everything with genuine passion and professionalism. Her positive attitude made the whole process smooth and stress-free. Thank you, Kainaat, for your excellent support — it truly made my day!”
“Contacted Octopus energy and Emily helped me to switch to them. Great customer service which I thought energy companies don't provide anymore. Happy with my experience.”
“Tayla was very friendly but this is our second call about not receiving a gas bill. I hope the problem is resolved this time or do we need a new smart meter?”
