“Contacted octopus today to be my energy supplier for my new property and spoke to Amaan who was extremely helpful I will be recommending octopus to my friends and family”
“A gentleman named Uzair helped me today with my new energy supply for my new property, he was very personable and very professional in dealing with me a credit to Octopus energy.”
“Decided to approach octopus today after a recommendation .
Amaan guided me through a very simple process in a very professional and competent manner.
Very happy in the way I have been dealt with.”
“Your customer service colleague Kainaat, was extremely helpful, patient and professional. Very knowledgeable and with good communication skills. In short an asset to Octopus, you are lucky to have her. Well done.”
“After a call to Octopus Energy I was connected to Sidra who dealt with my issues on a very friendly, knowledgeable and professional basis . She help to navigate me through setting up my Solar Export and answered all my questions. I would say she went over and above to ensure I was up and running and happy with everything. She is a credit to the call centre at Octopus and I cannot thank her enough for all the help.
I did think that hearing all the Octopus reviews on radio and such that some were not genuine, after my dealings with Octopus and Sidra I can say otherwise , my experience has been nothing but positive . Infact if she were local to her I would have bought her a pint !! Thanks Sidra ..
Mr D. Selby”
“Looking to find a new supplier for a forthcoming flat purchase. Received very helpful and friendly support from Kainaat which supports the opinion this is a company that genuinely believes in providing excellent customer service. Many thanks and look forward to joining.”
“I called the customer service as I don't understand why I can't switch our provider from EDF to Octopus. Zak was polite and said we need to pay £150 deposit for electricity and £150 deposit for gas. I don't understand, though, why that is. My credit rate has always been great. We are trying to switch as according my calculations we can potentially save £100 a year which is not a huge amount but every little helps. I however am not sure if I would like to go through the switch now with all the deposit we have to pay. And I don't understand why. We will pay by direct debit so no payment will be missed.”
“I have no understanding of energy and called Octopus today after buying a new house. I had been nervous to call but was met with the most helpful person who took the time to walk me through everything and explain what it all meant. I now feel I have a more comfortable understanding and have set up an energy account! I was considering going with another provided but after a 31 minute phone call of such patience and kindness, I am comfortable in the knowledge that if I had a problem, I can call back. Zak P was brilliant and a credit to the team. Thank you!”
“I phoned octopus to ask about a refund it was in my bank the following day. I spoke to Simone and told her that I had some bad medical news. The following day much to my surprise I received a bouquet of flowers from her which lit up my day. She certainly went above and beyond. Thank you so much”
“Mark H from COV10 fixed my complicated smart meter issue that was stopping my intelligent charging working. He couldn’t have been more helpful and successfully resolved the issue and made sure I wasn’t out of pocket.”
“I discovered that following a move to a new property my existing fixed tariff failed to move with me and I was put back on a flexible tariff. Spoke to customer services (Mark) about this and within a very short time, the problem was resolved and I received a revised corrected bill. Mark was very pleasant, knowledgeable and helpful and it was a pleasure to deal with him.”
