“After a call to Octopus Energy I was connected to Sidra who dealt with my issues on a very friendly, knowledgeable and professional basis . She help to navigate me through setting up my Solar Export and answered all my questions. I would say she went over and above to ensure I was up and running and happy with everything. She is a credit to the call centre at Octopus and I cannot thank her enough for all the help.
I did think that hearing all the Octopus reviews on radio and such that some were not genuine, after my dealings with Octopus and Sidra I can say otherwise , my experience has been nothing but positive . Infact if she were local to her I would have bought her a pint !! Thanks Sidra ..
Mr D. Selby”
“Looking to find a new supplier for a forthcoming flat purchase. Received very helpful and friendly support from Kainaat which supports the opinion this is a company that genuinely believes in providing excellent customer service. Many thanks and look forward to joining.”
“I called the customer service as I don't understand why I can't switch our provider from EDF to Octopus. Zak was polite and said we need to pay £150 deposit for electricity and £150 deposit for gas. I don't understand, though, why that is. My credit rate has always been great. We are trying to switch as according my calculations we can potentially save £100 a year which is not a huge amount but every little helps. I however am not sure if I would like to go through the switch now with all the deposit we have to pay. And I don't understand why. We will pay by direct debit so no payment will be missed.”
“I have no understanding of energy and called Octopus today after buying a new house. I had been nervous to call but was met with the most helpful person who took the time to walk me through everything and explain what it all meant. I now feel I have a more comfortable understanding and have set up an energy account! I was considering going with another provided but after a 31 minute phone call of such patience and kindness, I am comfortable in the knowledge that if I had a problem, I can call back. Zak P was brilliant and a credit to the team. Thank you!”
“I phoned octopus to ask about a refund it was in my bank the following day. I spoke to Simone and told her that I had some bad medical news. The following day much to my surprise I received a bouquet of flowers from her which lit up my day. She certainly went above and beyond. Thank you so much”
“Mark H from COV10 fixed my complicated smart meter issue that was stopping my intelligent charging working. He couldn’t have been more helpful and successfully resolved the issue and made sure I wasn’t out of pocket.”
“I discovered that following a move to a new property my existing fixed tariff failed to move with me and I was put back on a flexible tariff. Spoke to customer services (Mark) about this and within a very short time, the problem was resolved and I received a revised corrected bill. Mark was very pleasant, knowledgeable and helpful and it was a pleasure to deal with him.”
“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“A huge thank you to Kainaat, she made the switching process so simple, explained everything in detail and had a fabulous polite and pleasant manner throughout , so a massive thank you Kainaat for making the process so simple”
