“very happy, Joe explained clearly the problem we are experiencin g and steps to fix it. It should all resolve in next few days as the switch to Octopus takes effect and all the data from previous supplier is updated”
“I rang and spoke to a kind and understanding gentleman called Aadam.
I was promptly provided with the information I required with great clarity. Very efficient and knowledgeable.
Thank you.”
“I am a new customer and I spoke with Thomas today. He was friendly and helpful throughout the call and explained things very clearly. Any time I have had to call my previous provider over the past couple of years, the rep couldn’t fathom the fact that our house has 2 meters. This always led to us going round in circles and myself getting nowhere with the support I was seeking. Thomas understood immediately, explaining what I currently have and we were able to move on quickly to discuss various options going forward. This customer service was a breath of fresh air compared to my old supplier.”
“Spoke with Thomas today regarding my home move. I've worked in Customer Support for over 5 years and I can say his support was 10/10, what an asset to Octopus!”
“Mo was very helpful, efficient and patient. He clearly set out the advantages of switching to Octopus and made the operation as smooth as possible for me.”
“They make all info available, and always willing help. I find them a good company to deal. Special thanks to Jamie recently for his help
Stephen Bond”
“Excellent and responsive communication skills, Pioneering and innovative business model with field leading ethics and pricing.
Well done and don’t lose your integrity.”
“Kainaat made switching so easy. Really friendly and helpful on the phone and as a company, Octopus seems fab. Didn't spend hours on hold waiting to get through to an agent and service was quickly done so I could carry on with my day.”
“Very helpful and clear in communication. Emily was lovely to chat to and explained everything to me as a first time energy bill payer. Thanks again :)”
