“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“A huge thank you to Kainaat, she made the switching process so simple, explained everything in detail and had a fabulous polite and pleasant manner throughout , so a massive thank you Kainaat for making the process so simple”
“Spoke to Shuab today, and he clarified a recent email that I received regarding a rise in price that I recently got via email and explained that I need not be concerned regarding it and that changes to the account will not happen. And assured me that any future emails can be dealt with by simply replying to the email.
Made me feel comfortable and reassured me.
Thank you”
“Always very helpful and nice to deal with on the phone. Nothing is ever too much hassle, unlike any other energy provider. This is why I stick with Octopus! Thank you to Sammy for her help.”
“Response to my query was speedy & comprehensive.
Jamie-Leigh offered further help in case of need.
I had earlier tried to resolve my query regarding change of tariff ,by signing into my account,but without success.”
“Zaid was brilliant! Super helpful and friendly. I had a bit of a weird situation with the address being wrongly registered as a business address, but he got it sorted quickly and easily. He explained everything super clearly and helped me choose the best tariff for me.”
“Zaid was really helpful and explained everything clearly. Information was easy to understand and explained next steps and relevant emails in depth. Far superior customer service to what I’ve received elsewhere!”
