“Very efficient phone handling and clear communication as to the problem with my smart meter Toni sent through a authorisation code as this appears to be the problem clear instructions as to getting it back working again well done Toni !”
“so easy to switch and talking to a person that is not at all robotic, is refreshing, if carrys on like this will be well happy, great initial feelings”
“Emily was extremely knowledgeable and helpful and it made a refreshing change to speak with someone who made everything run so smoothly compared to other service providers in other industries.”
“Got through within minutes of calling and spoke with Lucy who was extremely helpful answered my questions without any hesitation which put my mind at ease. There was no rush to get me off the phone even after covering the same issue several times.”
“After the council took over my utility supply without my knowledge I had a lovely agent called Jamie-leah who kept me up to date and fixed my issue at the soonest possible chance. She was pleasent both on the phone and over email, fantastic customer service I could not ask for anymore”
“Basically am still waiting for someone to get back to me 15 days after they said they would. Am tired of ringing and emailing them. It has been going on for months now. They owe us money from when we left way back in January. Come on Octopus do what you say you will.”
“I spoke to your representative Zak P this afternoon in relation to switching back to Octopus Energy after 12 months away. He was extremely helpful and patient, answering all of my questions with an assuring response and professionalism. As a fostering household, we qualify for an introductory carer discount of £75 which could only be applied by clicking on a link in their email. Zac stayed on the line with me all through me completing the application to ensure it went through correctly. I am more than happy with everything Zac did for me and glad to be back with Octopus Energy.”
“Telephoned and my call was answered very quickly. Need new Smart Meters and was able to book an engineer to call next week. Helped by a lovely member of staff. Am a new customer and very impressed with the excellent customer service provided today.”
“Jasmine was super helpful and very understanding of my situation. Unfortunately my income has reduced quite significantly and I wasn’t able to pay my bills. She covered my outstanding debt for the last month and has added a six month holiday from the standing charge for me. And on top of that, she is sending me a heated blanket and also gave me a voucher of £50 so I could get some groceries.
Absolutely fantastic.”
“Dexter was awesome, so friendly and helpful. Considering moving my residential supply to octopus because of the first impression he has given me of the company. Give the man a raise!”
“Super responsive, picking up quickly and talking me through the setup process in such an informative and fast manner. The agent I spoke with, Zaid, was very friendly and clear with what he needed from me to set up my account 5 stars.”
