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Octopus energy Reviews

4.4 Rating 9,863 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Excellent prompt customer service 🙂
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Posted 10 months ago
Fantastic customer support and service, explained all options fully, I am so happy I have switched to Octopus Energy
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Posted 10 months ago
Thank you for polite and friendly service. This is why I switched energy companies, over a year ago. Customer service excellent.
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Posted 10 months ago
the person i spoke to from the sign up team has been really helpful and resolved my query very easily. Very knowledgeable
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Posted 10 months ago
The gentleman was very helpful and polite
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Posted 10 months ago
I spoke to Niall regarding my energy plan who was very helpful,straightforward, Informative and friendly! Much appreciated.
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Posted 10 months ago
I spoke to Lucy this morning. With regard to an event that you are having in London. I was having a problem with the booking code. Lucy sorted this for me as an older person I was having trouble with cut and paste. Thank you Lucy
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Posted 10 months ago
Great customer service. The wait time to be connected was less than 2 mins!
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Posted 10 months ago
Thomas made the process smooth and straightforward. Informative and friendly!
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Posted 10 months ago
Very insightful. Learnt alot from speaking to Adam who was very helpful. Much appreciated.
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Posted 10 months ago
Hazel was very helpfull
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Posted 10 months ago
Prompt and efficient service!
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Posted 10 months ago
Mark was on hand this afternoon to help me with getting online for accsessing bills and information , he also managed to get me a cheaper tarrif which was brilliant , excellent help all round
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Posted 10 months ago
Had some issues with my DD so called Octopus and got through to Toni. She was amazing, found the error straight away and helped me sort it over the phone. Had a few other questions that she answered and I feel confident with what she was saying. Very happy with the service. Thank you
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Posted 10 months ago
Kieran was very helpful and knowledgeable when I called to switch to Octopus and onto an EV tariff.
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Posted 10 months ago
The call Handler Clearly understood my needs and explained fully what I was signing up to. The whole lrocess was Quick and easy.
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Posted 10 months ago
Signed up for gas and electric with Octopus today. I was dealt with efficiently. Aadam answered all my questions and the process was quick and stress free.
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Posted 10 months ago
Resolved my problem.
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Posted 10 months ago
problem with smart meters not properly addressed
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Posted 10 months ago
Mark H Cov 10 was brilliant,professional and gave superb customer service.
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Posted 10 months ago
Octopus energy is rated 4.4 based on 9,863 reviews