“Looking to find a new supplier for a forthcoming flat purchase. Received very helpful and friendly support from Kainaat which supports the opinion this is a company that genuinely believes in providing excellent customer service. Many thanks and look forward to joining.”
“I called the customer service as I don't understand why I can't switch our provider from EDF to Octopus. Zak was polite and said we need to pay £150 deposit for electricity and £150 deposit for gas. I don't understand, though, why that is. My credit rate has always been great. We are trying to switch as according my calculations we can potentially save £100 a year which is not a huge amount but every little helps. I however am not sure if I would like to go through the switch now with all the deposit we have to pay. And I don't understand why. We will pay by direct debit so no payment will be missed.”
“I have no understanding of energy and called Octopus today after buying a new house. I had been nervous to call but was met with the most helpful person who took the time to walk me through everything and explain what it all meant. I now feel I have a more comfortable understanding and have set up an energy account! I was considering going with another provided but after a 31 minute phone call of such patience and kindness, I am comfortable in the knowledge that if I had a problem, I can call back. Zak P was brilliant and a credit to the team. Thank you!”
“I phoned octopus to ask about a refund it was in my bank the following day. I spoke to Simone and told her that I had some bad medical news. The following day much to my surprise I received a bouquet of flowers from her which lit up my day. She certainly went above and beyond. Thank you so much”
“Mark H from COV10 fixed my complicated smart meter issue that was stopping my intelligent charging working. He couldn’t have been more helpful and successfully resolved the issue and made sure I wasn’t out of pocket.”
“I discovered that following a move to a new property my existing fixed tariff failed to move with me and I was put back on a flexible tariff. Spoke to customer services (Mark) about this and within a very short time, the problem was resolved and I received a revised corrected bill. Mark was very pleasant, knowledgeable and helpful and it was a pleasure to deal with him.”
“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“Thomas provided a very high-level of customer service. Highly knowledgeable, attentive and willing to explain everything clearly and simply. Always felt like he was happy to support.
I was planning on shopping around, but I was that convinced on the level of service and the price provided, that I was happy to commit to Octopus then and there. Highly recommend.”
“A huge thank you to Kainaat, she made the switching process so simple, explained everything in detail and had a fabulous polite and pleasant manner throughout , so a massive thank you Kainaat for making the process so simple”
“Spoke to Shuab today, and he clarified a recent email that I received regarding a rise in price that I recently got via email and explained that I need not be concerned regarding it and that changes to the account will not happen. And assured me that any future emails can be dealt with by simply replying to the email.
Made me feel comfortable and reassured me.
Thank you”
