“Spoke to Shuab today, and he clarified a recent email that I received regarding a rise in price that I recently got via email and explained that I need not be concerned regarding it and that changes to the account will not happen. And assured me that any future emails can be dealt with by simply replying to the email.
Made me feel comfortable and reassured me.
Thank you”
“Always very helpful and nice to deal with on the phone. Nothing is ever too much hassle, unlike any other energy provider. This is why I stick with Octopus! Thank you to Sammy for her help.”
“Response to my query was speedy & comprehensive.
Jamie-Leigh offered further help in case of need.
I had earlier tried to resolve my query regarding change of tariff ,by signing into my account,but without success.”
“Zaid was brilliant! Super helpful and friendly. I had a bit of a weird situation with the address being wrongly registered as a business address, but he got it sorted quickly and easily. He explained everything super clearly and helped me choose the best tariff for me.”
“Zaid was really helpful and explained everything clearly. Information was easy to understand and explained next steps and relevant emails in depth. Far superior customer service to what I’ve received elsewhere!”
“very happy, Joe explained clearly the problem we are experiencin g and steps to fix it. It should all resolve in next few days as the switch to Octopus takes effect and all the data from previous supplier is updated”
