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Octopus energy Reviews

4.4 Rating 9,898 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
I spoke to Niall regarding my energy plan who was very helpful,straightforward, Informative and friendly! Much appreciated.
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Posted 1 year ago
I spoke to Lucy this morning. With regard to an event that you are having in London. I was having a problem with the booking code. Lucy sorted this for me as an older person I was having trouble with cut and paste. Thank you Lucy
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Posted 1 year ago
Great customer service. The wait time to be connected was less than 2 mins!
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Posted 1 year ago
Thomas made the process smooth and straightforward. Informative and friendly!
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Posted 1 year ago
Very insightful. Learnt alot from speaking to Adam who was very helpful. Much appreciated.
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Posted 1 year ago
Hazel was very helpfull
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Posted 1 year ago
Prompt and efficient service!
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Posted 1 year ago
Mark was on hand this afternoon to help me with getting online for accsessing bills and information , he also managed to get me a cheaper tarrif which was brilliant , excellent help all round
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Posted 1 year ago
Had some issues with my DD so called Octopus and got through to Toni. She was amazing, found the error straight away and helped me sort it over the phone. Had a few other questions that she answered and I feel confident with what she was saying. Very happy with the service. Thank you
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Posted 1 year ago
Kieran was very helpful and knowledgeable when I called to switch to Octopus and onto an EV tariff.
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Posted 1 year ago
The call Handler Clearly understood my needs and explained fully what I was signing up to. The whole lrocess was Quick and easy.
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Posted 1 year ago
Signed up for gas and electric with Octopus today. I was dealt with efficiently. Aadam answered all my questions and the process was quick and stress free.
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Posted 1 year ago
Resolved my problem.
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Posted 1 year ago
problem with smart meters not properly addressed
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Posted 1 year ago
Mark H Cov 10 was brilliant,professional and gave superb customer service.
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Posted 1 year ago
Excellant service from Jay today, attentive and with great product knowledge. Superb customer service and a great ambassador for Octopus Energy. 10/10VG+*
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Posted 1 year ago
Sorted the new address query in minutes. Severn Trent should hold their heads in shame by comparison.
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Posted 1 year ago
Areeba was very clear and efficient, a great help.
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Posted 1 year ago
Excellent call and very helpful, friendly and informative.
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Posted 1 year ago
Emily was great and quick at updating our home move and setting up our DD for our new property and ending the old one. Would 10000% recommend. Thanks emily! ☺️
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,898 reviews