“First ever positive experience on telephone help desk! Call was answered in less than 30 seconds and the operator was helpful and nothing was too much trouble. Explained everything clearly and concisely outlining options and payment details.
Only issue was setting up an online account - which was promptly dealt with: This was because there was an error in the site when sending an email. Operator manually set up the account signed up for a tariff, set up the direct debit and requested a new home visual meter thingy all within 15 mins!
Amazing”
“A) By being very open, knowing where I stand with costs.
B) By being very, at least appearing to be, (and that is what counts) caring and appreciative of the customer.
C) By not being British Gas !!
In my third month with Octopus, very happy, thank you.”
“Spoke to Carys today, what I thought would be a lengthy phone call was over in less than 5 minuites and she had resolved the issue, very happy customer with octopus energy. Thankyou carys”
“Joy has helped me with the gas meter issue. She is very nice and helpful. Since my listening of English is not very good, she taught me to do the things step by step. She is very patient. Now my issue has been solved. Thank you so much for her help.🙏🙏🙏😊”
“Prompt answering of phone call in.
I spoke with Felicity (an Energy Specialist) who was friendly, engaging, knowledgeable and able to answer my questions. Felicity is a credit to the company and their Customer Service in general.”
“Kieran was very efficient and listened to what I was looking for to set up my account very swiftly. Simple and easy to deal with during a busy house move.”
