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Octopus energy Reviews

4.4 Rating 9,898 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Gemma quickly and efficiently sorted my issue.
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Posted 1 year ago
All questions I asked of Hazel were answered and easily understood by myself .
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Posted 1 year ago
Really helpful friendly staff. Phone answered quickly, and enquiry resolved efficiently.
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Posted 1 year ago
Your agent, Radhika, walked us through the sign up process with such a cheery manner it was refreshing.... a credit to your team :-)
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Posted 1 year ago
Efficient and helpful
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Posted 1 year ago
I am a new customer with Octopus and my first impressions are very good. Zak was extremely helpful and informative and setting up my account was extremely easy and stress free. Thank you.
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Posted 1 year ago
Kierean was polite and efficient, an asset to Octopus
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Posted 1 year ago
Brilliant service and was able to resolve my issues at point of contact.
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Posted 1 year ago
Very helpful
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Posted 1 year ago
Kieran was fantastic helped straight away by opening the account I had sent details to another agent but when I called back in Kieran was most helpful.
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Posted 1 year ago
Was very happy with the discussion I had with your rep. Covered a lot and she was excellent, very patient and knowledgeable.
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Posted 1 year ago
answered promptly and resolved query efficiently
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Posted 1 year ago
Always helpful!
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Posted 1 year ago
Really friendly and helpful customer advisor. Explained everything clearly.
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Posted 1 year ago
Really easy transition, very easy to deal with and polite staff
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Posted 1 year ago
Joseph was really helpful on the call, great customer service! Smooth and easy and great tariff. Thank you.
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Posted 1 year ago
Phoned about a check that needed done before setting up in my new home. Didn't have to wait in a queue, my query was dealt with quickly and efficiently by Adam, who was also lovely to speak to. Great service and experience. Thanks guys.
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Posted 1 year ago
Telephone conversation with Alex was excellent, she answered all the questions asked and was most professional. Excellent. Regards Alan
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Posted 1 year ago
Salim dealt with my enquiry courteously and very efficiently. All resolved as requested . Excellent service. Thank you
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Posted 1 year ago
Zaid from octopus has been great today in helping my daughter set up an account with octopus in her new home very friendly talked through everything that was needed to know very informative and extremely helpful
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,898 reviews