“Emily was outstanding in my transfer to Octopus. It was not straightforward as some information on the national database was incorrect, Emily persevered and worked through the issue . I’m now an Octopus customer and couldn’t be happier. Great customer service & great price.”
“My call was answered in less than a minute by Aadam who was very helpful and friendly. He explained everything clearly and helped me to get my switch to Octopus back on track.”
“Kieran helped me set up my Octopus Energy account and switch from using The Bunch to directly with Octopus.
He explained everything and the whole T&C patiently. Best service I've ever received from a utility company.”
“Vic, the agent who answered my call was very knowledgeable in all Octopus products and was able to answer
all my account and product questions without transferring me between different departments. She then took the time to write a tailored email summary of the information that would be helpful to me which was sent to me within 15 minutes of the call ending. Speed of connection to customer service team was also brilliant on hold for less than 2 minutes at a peak time of day.”
“Vic was very helpful and friendly dealing with my query regarding my direct debit. I trust that she has made the change I requested and understood the reason why.”
“Called Octopus about fix tariffs. MOS (Mark H COV 10) was very helpful, polite & professional & advised that new tariffs will become available on 1st July (when the cap changes) & suggested I call back then for update/information.”
“Niall has finally been able after several months actively pursuing and persuading 3rd parties following installation of smart meters prior to Christmas that my day/night electricity readings were totally excessive and out of alignment to true position, thus affecting my annual estimated consumption.
Niall thanks for your efforts before my patience finally ran out.”
“The young lady who dealt with me was polite, informative and helpful. She was able to answer my questions and I felt very confident in signing up for Octopus Energy at my new home,”
