“Lady called Vic listened to my concerns and was very helpful and resolved my situation quickly. She was polite and well spoken and was a joy to speak to,a job very well done.”
“I find the staff at Octopus generally to be helpful and you are not kept waiting ages as with most companies. I have had a problem getting my solar panels to begin operating, far more complicated than I thought. Hussein from Octopus was so patient and very helpful talking me through the process. I can't thank him enough. I really appreciated Hussein's help.”
“Spoke to Radhika today, what a lovely person.
I've just moved into my first home and wanted to look at gas and electric companies, I was being supplied by OVO but already after my two phone calls with them, I wasn't happy and wanted to look elsewhere.
I was told about Octopus energy by a friend, and I am so glad that I followed up their advice and called in.
After maybe only 3 minutes on the phone asking questions I was ready to change provider straight away.
Having someone polite and explain everything clearly makes all the difference.
I was blown away by how nice Radhika was and how she explained everything to the last detail, she was even nice enough to stay on the line while I had to sort something out for 5 minutes and didn't even complain about me holding up her time.
I'd recommend Octopus energy to anyone for how easy everything was, Amazing customer service, probably some of the best I've ever had.”
“Just subscribed to this company. So far, they have made the whole registration process smooth and easy. Phone service is quick, answering all queries, instead of sending you back to the website or to an online form like other companies, they help on the spot. Connor's assistance today setting a direct debit was a great help. Thank you.”
“I sent an enquiry by email this morning to Octopus and received a lengthy and thoughtful reply less than two hours later with all the information I had asked for and more and it certainly put my mind at rest.
Customer service at Octopus is first class and I love the fact that you're not hanging on a phone line for ages. Writing an email and then receiving something in writing which - as in Toni's reply - left no stone unturned - is great service. Thank you Toni!!”
