“The person I spoke to, Vic P, was very helpful; she made an appointment, arranged a 'payment holiday' and provided useful information in one call. And promptly followed up with an email as she said she would.”
“Grace was very pleasant and helped me sort out all the things I needed to do today it's the first time I have used Octopus and I'm very impressed with the customer service.”
“Just so easy to deal with, you speak with real people and they actually help. I just had a question about a referral as I couldn't see the link on my computer but I was helped to do the referral. I was told that they would look into the fact that the link wasn't on my computer but was on the app which I didn't have. It all got sorted for me so thank you Sidra.”
“Octopus Energy made me happy by taking my situation promptly into consideration. Your colleague Pete S (Cov-10), was very kind and helpful, I appreciate what he has done for me.
Your Customer Service is very, very helpful and I appreciate all of your Team what you have done for me, I kindly thank you all, God Bless you all. Has you Guys would say, love and power.
Kind regards,
Jacqueline.”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
“I phoned up to get some information as I have to change my metre unless I can find a company who supports it, the customer service representative was polite and gave me time to talk, she didn’t make me feel rushed and she had knowledge of my current metre”
“First contact with Octopus Energy today - Kieran answered the call promptly and dealt with the switch from previous supplier to Octopus very efficiently - It's a good start, long may it last !!”
“The person was cheerful and provided clarity on the queries asked. She also discussed options which were more feasible, making it more easier to take quick decisions.”
