“Radhika took me through the switching process from start to finish in a very helpful and professional manner, from confirming the notification to the previous provider, advising the date the switch would take place and the likely costs based on previous usage.
The best phone call I made this morning!”
“Hazel was friendly and helpful. Cleared up any confusion and was great in assisting with the numerous mistakes I had made. Was able to multiple separate issues within 8 minutes.”
“Ross was so helpful and understanding. Took time to fully understand my current situation and gave me all appropriate information for support and help. Would highly recommend 😊”
“Answered the phone incredibly quickly and hoping that the issue is resolved in a couple of days time (hence the 4 starts).
Tom was incredibly helpful and we had finished the call within 3 minutes - a lot quicker than some companies.”
“Being able to correspond by email with the same person regarding the problem I have having them fix it with no additional need for security or a robot on the phone. Gemma provided excellent service and was efficient and polite. SO refreshing dealing with an ergonomic up to date company. Thank you Gemma”
“I am happy for the response i got from the customer service from octopus, they make things easier for you, i was given an attention and make me feel good.”
“I have been with Octopus for a little while now and only had to email them twice in that time, they responded really quickly and made the change straight away.
Waverley was very helpful, professional and is a credit to the company.”
“Pete S really helped me today with the issues I have had about the RTS switch off and ensured I will (finally) get a new meter. He was friendly and helpful and I really appreciate that.”
“I was extremely happy with the service that Nat provided as a consequence of our telephone conversation.
My query was resolved in a matter of minutes which was appreciated.”
“It was a good experience getting onboarded with Octopus Energy.
Kieran provided excellent support in getting the setup done, which was smooth and hassle-free.”
