“Zaid was very helpful, very friendly. After all the issues i encountered on my move, and not being able to swap, this has now been finally and hopefully done.”
“I don't know how they get all these five star reviews? Customer service is dire. They took 10 months (with all sorts of excuses and ghosting along the way) to upgrade our meter to enable us to get on our chosen tariff. Then they said we still couldn't switch because we had the wrong type of meter. Now they say we can't switch because our account is in debt. We have a variable direct debit set up so they decide how much is taken from our account and when, not us! We made an extra payment last week of the amount they said we were in debit and tried to switch again, but now they are saying we can't because we are in debit again. There's no new bill on our account so who knows where they get that idea from. They offered us compensation for their terrible service but they haven't paid it. When I raised an official complaint they chose the same guy who had been letting us down for months to resolve it, rather than escalating it to someone more senior. What a shower.”
“Have been with Octopus since Feb 25. The electricity account went across without any problem (surprising as Eon had not billed me for 9 months and has been taken to the energy ombudsman). Gas took a few weeks to come over. The communication between Octopus (thanks Salim) and me has been great with all the updates.”
“It was very nice speaking to Jamie-leigh, her swift response was a good one and I was extremely satisfied with the help I got, thanks and kind regards.”
“I have contacted Octopus a few times with various concerns.
Each time Vic and the team have been able to assuage my concerns.
I'm very pleased with Octopus.”
“Tom was helpful, patiently answered all queries, could be clearly understood - even made a phone call that I had been expecting to be rather tiresome into a pleasant one.”
“Emily was outstanding in my transfer to Octopus. It was not straightforward as some information on the national database was incorrect, Emily persevered and worked through the issue . I’m now an Octopus customer and couldn’t be happier. Great customer service & great price.”
