“Being able to correspond by email with the same person regarding the problem I have having them fix it with no additional need for security or a robot on the phone. Gemma provided excellent service and was efficient and polite. SO refreshing dealing with an ergonomic up to date company. Thank you Gemma”
“I am happy for the response i got from the customer service from octopus, they make things easier for you, i was given an attention and make me feel good.”
“I have been with Octopus for a little while now and only had to email them twice in that time, they responded really quickly and made the change straight away.
Waverley was very helpful, professional and is a credit to the company.”
“Pete S really helped me today with the issues I have had about the RTS switch off and ensured I will (finally) get a new meter. He was friendly and helpful and I really appreciate that.”
“I was extremely happy with the service that Nat provided as a consequence of our telephone conversation.
My query was resolved in a matter of minutes which was appreciated.”
“It was a good experience getting onboarded with Octopus Energy.
Kieran provided excellent support in getting the setup done, which was smooth and hassle-free.”
“The person I spoke to, Vic P, was very helpful; she made an appointment, arranged a 'payment holiday' and provided useful information in one call. And promptly followed up with an email as she said she would.”
“Grace was very pleasant and helped me sort out all the things I needed to do today it's the first time I have used Octopus and I'm very impressed with the customer service.”
