“I spoke to a very friendly but professional operator called Tom who made swapping my energy supplier from Ovo to Octopus very easy and dare I say enjoyable! The whole process was very stress free thanks to Tom who explained everything in detail”
“I’m new to all this and Zak P was really helpful, he explained everything in an easy to understand way and was happy to answer any questions I had. He also wasn’t pushy about forcing products onto me but just let me know how different things may benefit or disadvantage me.”
“Kainaat was so helpful and accommodating as well. Sorted all my applications and patiently addressed my concerns..She got an excellent communication skills as well..Keep it up”
“Ross was very efficient in identifying the problem with my account and in remedying it immediately. He explained the issue clearly and checked that I was on the best tariff for me. Friendly and professional at the same time. Thank you.”
“Phone answered in mins spoke to a lovely lady who sorted out meter reading smart meter installation and direct debit.all in about 10mins. For once it was a pleasure to speak to an energy company...and the prices are competitive... All in all 5 star service”
“Fantastic customer service from Felicity! Extremely helpful and considered my needs. Quick response to my emails too! Felicity helped me win my case against another supplier in which I was scammed into. As soon as my contact runs out with this supplier I will definitely be back to Octopus Energy. Thanks again Rebecca.”
“It makes a wonderful change to hear a bright and helpful voice on the end of the line. Equally as important is the ability to answer a question directly. Just moved from British Gas and the difference in customer service is very apparent and very refreshing.”
“I am always happy with Customer Service from Octopus Energy. But today especially I was very happy to talk to Jay Bradbury who not only solved my problem very quickly but also gave me really good advice. He also explained some things to me about Billing and my outside Gas and Electric Boxes, which I was confused about. Above and beyond service I would
Call it. Thank you Jay”
“Contacted you about recent email I received recommending increase in my monthly payments.
The matter was resolved to my benefit.
What I also would like to register is the polite and v helpful way which your contact, Joy, helped me.
Wish all companies were like Octopus!”
“Absolutely prompt.
We had a query and required certain change on our energy bill profile. Ms. Vic P was on our call and she immediately did the needful. Kudos to her and to Octopus energy.
We are very happy and proud of their services rendered to us.”
“Mark sorted out all my issues with clear communication. As soon as l raised the issue Mark took control and within a few hours my app reflected all the correct tariffs . Exceptional service especially because it was a Friday afternoon.”
“When I emailed a few days ago to say I was still waiting for my smart meter to be reset, Pete did a good job and communicated effectively until the problem was solved.
Just a shame when I reported the issue months ago nothing was done until I emailed again recently asking for it to be fixed, and Pete very quickly and easily fixed it.”
