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Octopus energy Reviews

4.4 Rating 9,863 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Sorted my problem out quickly an efficiently, very professional.
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Posted 10 months ago
Kieran was very helpful in sorting our switch to octopus explaining the various tariffs and switching procedure
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Posted 10 months ago
Customer service was excellent. Smooth switch information from Radhika. Great to be on board.
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Posted 10 months ago
Britney was able to change my account to a fixed 24 hr tariff as requested. Don’t know why I ended up on economy 7, probably just a routine error.
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Posted 10 months ago
Radhika was super knowledgeable and patient on the phone while transferring over our account!
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Posted 10 months ago
Wow how helpful was the person we spoke to about changing tariff. Gave us all the information we needed and above and beyond to make sure all would be positive change for us .
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Posted 10 months ago
The young lady on the the phone was super helpful and would recommend she gets a pay rise.
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Posted 10 months ago
Jamie-Leigh was informative, helpful and friendly. She listened to exactly what I needed, then sorted everything quickly and efficiently. A definite credit to you company.
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Posted 10 months ago
My first dealings with Octopus, a refreshing change from British Gas!! Rahim was clear, concise and informative. Thankyou
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Posted 10 months ago
Very friendly and helpful service. Thanks Pete
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Posted 10 months ago
Call waiting time reasonable, customer care advertiser was polite , respectful and took time to listen . Issue resolved in no time . Thank you
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Posted 10 months ago
The customer service provided was brilliant!
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Posted 10 months ago
Aadam was extremely helpful with the phone call sorting me out with getting online with Octopus energy when I'd moved into a house with a key meter. Very simple procedure and well handled, thank you Aadam.
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Posted 10 months ago
Jay Bradbury was very helpful and dealt with my concerns. Even offered to take off Tom Jones! Haha! RESULT!!
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Posted 10 months ago
Very quick response and resolution
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Posted 10 months ago
Britney was wonderful 🥰
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Posted 10 months ago
Spoke to Hussein today regarding my pending switchover from British Gas. He was extremely helpful and knowledgable with regards to my query. Call was answered within a minute, which was refreshing, however there was a lot of background noise which made it difficult to hear (not really Husseins fault, just some general feedback).
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Posted 10 months ago
Superb communication, factual information, brilliant telephone and CX manner. Very easy to deal with and understand.
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Posted 10 months ago
Rahim was super helpful, explained options and made sure I had everything I needed
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Posted 10 months ago
Niall dealt with my query effectively and efficiently. Thank you
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Posted 10 months ago
Octopus energy is rated 4.4 based on 9,863 reviews