“I have to say after 18 years with OVO and their very good customer service I am pleasantly surprised with Octopus. Thomas your customer services operative, dealt with me joining in a friendly and professional manner. He answered all my questions without hesitation and obviously been well trained. Well done Octopus.”
“Nail was so informative and helpful with my request and explained everything so that we were able to enroll my partner as an Octopus new customer and also added the £50 each to the account.”
“Super happy, sammy was really helpful, happy and cheerful … made me moving into my new home and taking octopus with me quick and easy … thank you”
“I joined Octopus today with the help of Zak P. What a lovely chap - so polite, efficient, friendly and knowledgable. He made the switch easy peasy. Thank you”
“After spending an hour on chat with British Gas (my current supplier) then 5 phone calls I’d lost the will to live.
A call to Octopus and a great guy called Connor answered and sorted me out in 20mins. Very professional, polite and knowledgable. So long British Gas, if you can’t answer customer queries you don’t deserve the business.”
“Many thanks Octopus - Natasha and Britney - for organising the appointment for doing the meter readings and setting up the smart meter from midday 24 June 2025. You have both been very helpful.”
“I spoke to a lovely young man called Zac. He put me at ease, answering all my questions regarding Octopus energy. I was so happy with the replies, that I have signed up with a fixed 12 month tariff for both my gas & electricity.”
