“Many thanks Octopus - Natasha and Britney - for organising the appointment for doing the meter readings and setting up the smart meter from midday 24 June 2025. You have both been very helpful.”
“I spoke to a lovely young man called Zac. He put me at ease, answering all my questions regarding Octopus energy. I was so happy with the replies, that I have signed up with a fixed 12 month tariff for both my gas & electricity.”
“Very fast reply to my email - within minutes. Fast reply to my supplementary questions too with helpful information and actions. Thanks to Beth, the customer service advisor dealing with my query.”
“Lauren was lovely she was very helpful , put my mind at rest at 87 I worry a lot , I hope I get her next time , Having said that you all are very nice to me, octopus are very lucky to have such lovely people working for them I tell everyone have octopus thy are the best ,and Lauren definitely is one of the best. Bless you Lauren”
“I've just moved home and found Octopus to be extremely helpful . The whole experience of moving can be very stressful. I am now a customer with Octopus. Special thanks to Zak P . He was so helpful in resolving my issues . He is a credit to Octopus and I hope you pass on my regards to him .”
“I had a great experience setting up my new energy account with Octopus Energy, thanks to Kieran. He was incredibly helpful, patient, and efficient throughout the entire process. Kieran made everything clear and straightforward, and his friendly approach really stood out. It's refreshing to receive such professional and personable service, he is a credit to the Octopus team. Thank you, Kieran!”
“Rang octopus this morning and spoke tto a very helpful young man called Niall about a worry we had about t a rrs meter we have. He was extremely helpful. Thank you Niall”
“Wanted to go onto a fixed rate but the website wasn't helpful enough. My phone call was answered in less than a minute, and everything was sorted efficiently and quickly. Great customer service, good company to deal with.”
“Very Helpful service and fast and easy way to set up the energy for a first time buyer. Zaid was very understanding and assisted in everything we needed!”
