“Mark sorted out all my issues with clear communication. As soon as l raised the issue Mark took control and within a few hours my app reflected all the correct tariffs . Exceptional service especially because it was a Friday afternoon.”
“When I emailed a few days ago to say I was still waiting for my smart meter to be reset, Pete did a good job and communicated effectively until the problem was solved.
Just a shame when I reported the issue months ago nothing was done until I emailed again recently asking for it to be fixed, and Pete very quickly and easily fixed it.”
“Swift and efficient remedy to my billing request from Mark H. Also very quick process usually I get through a few tracks in the waiting room prior to talking to an operator (Will Young, Shaggy…) Today just a single chorus of ‘Anything Is Possible’.”
