“Just so easy to deal with, you speak with real people and they actually help. I just had a question about a referral as I couldn't see the link on my computer but I was helped to do the referral. I was told that they would look into the fact that the link wasn't on my computer but was on the app which I didn't have. It all got sorted for me so thank you Sidra.”
“Octopus Energy made me happy by taking my situation promptly into consideration. Your colleague Pete S (Cov-10), was very kind and helpful, I appreciate what he has done for me.
Your Customer Service is very, very helpful and I appreciate all of your Team what you have done for me, I kindly thank you all, God Bless you all. Has you Guys would say, love and power.
Kind regards,
Jacqueline.”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
“My current fixed energy plan comes to an end shortly and I wanted to discuss a new plan. The phone was quickly answered and a very pleasant energy specialist helped me sort out a new plan. Nothing was too much trouble and all my questions were answered with a friendly tone. Thank you for your help today Joseph Reader. It’s not easy ensuring you are choosing the best plan so your help today was very much appreciated. Thank you!”
“I phoned up to get some information as I have to change my metre unless I can find a company who supports it, the customer service representative was polite and gave me time to talk, she didn’t make me feel rushed and she had knowledge of my current metre”
“First contact with Octopus Energy today - Kieran answered the call promptly and dealt with the switch from previous supplier to Octopus very efficiently - It's a good start, long may it last !!”
“The person was cheerful and provided clarity on the queries asked. She also discussed options which were more feasible, making it more easier to take quick decisions.”
“Really pleased having opened a new account for dual fuel. Owen was very pleasant, patient and diligent. Answered all my queries. Left me feeling confident in the decision to change to Octopus”
“I spoke to a very friendly but professional operator called Tom who made swapping my energy supplier from Ovo to Octopus very easy and dare I say enjoyable! The whole process was very stress free thanks to Tom who explained everything in detail”
