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Octopus energy Reviews

4.4 Rating 9,898 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Wow how helpful was the person we spoke to about changing tariff. Gave us all the information we needed and above and beyond to make sure all would be positive change for us .
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Posted 1 year ago
The young lady on the the phone was super helpful and would recommend she gets a pay rise.
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Posted 1 year ago
Jamie-Leigh was informative, helpful and friendly. She listened to exactly what I needed, then sorted everything quickly and efficiently. A definite credit to you company.
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Posted 1 year ago
My first dealings with Octopus, a refreshing change from British Gas!! Rahim was clear, concise and informative. Thankyou
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Posted 1 year ago
Very friendly and helpful service. Thanks Pete
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Posted 1 year ago
Call waiting time reasonable, customer care advertiser was polite , respectful and took time to listen . Issue resolved in no time . Thank you
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Posted 1 year ago
The customer service provided was brilliant!
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Posted 1 year ago
Aadam was extremely helpful with the phone call sorting me out with getting online with Octopus energy when I'd moved into a house with a key meter. Very simple procedure and well handled, thank you Aadam.
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Posted 1 year ago
Jay Bradbury was very helpful and dealt with my concerns. Even offered to take off Tom Jones! Haha! RESULT!!
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Posted 1 year ago
Very quick response and resolution
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Posted 1 year ago
Britney was wonderful 🥰
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Posted 1 year ago
Spoke to Hussein today regarding my pending switchover from British Gas. He was extremely helpful and knowledgable with regards to my query. Call was answered within a minute, which was refreshing, however there was a lot of background noise which made it difficult to hear (not really Husseins fault, just some general feedback).
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Posted 1 year ago
Superb communication, factual information, brilliant telephone and CX manner. Very easy to deal with and understand.
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Posted 1 year ago
Rahim was super helpful, explained options and made sure I had everything I needed
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Posted 1 year ago
Niall dealt with my query effectively and efficiently. Thank you
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Posted 1 year ago
Connor was very helpful with the switchover process and everything was simple and quick
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Posted 1 year ago
Very Professional in dealing with my tariff change request. Excellent customer service.
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Posted 1 year ago
Zak P spent the time to explain in simple terms to provide the change over, and at no time did I feel pressurised
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Posted 1 year ago
Precise and helpful
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Posted 1 year ago
Very helpful and lovely customer service agent. The sign up process was painless and smooth
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,898 reviews