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Octopus energy Reviews

4.4 Rating 9,863 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Aadam was my first point of contact on contacting Octopus and was very professional proficient in explaining the various tariffs -thank you
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Posted 10 months ago
Really helpful and polite.
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Posted 10 months ago
Moving in to a new house so called to set up a new account. Friendly, quick and easy - thanks Mo
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Posted 10 months ago
Emily eas so perfect in every way from her voice to her efficiency. She was on top of her job and the problem was resolved exactly in the way she said.
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Posted 10 months ago
Thank you Dexter for helping to make it easy to switch my energy supplier after buying my new house. I really appreciated you help and reassurance today.
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Posted 10 months ago
Sorted out a payment, which would of left me skint
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Posted 10 months ago
Thomas was very helpful in getting me setup on Octopus Energy today!
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Posted 10 months ago
Good News, I spoke with Sim today he was very polite and helpful
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Posted 10 months ago
It took quite a while to get through this morning, but when I did, the young lady was extremely helpful and efficient.
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Posted 10 months ago
Polite and helpful staff. Everything is easy!
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Posted 10 months ago
Called to set up my account in a new apartment. Thomas was friendly, charming, and efficient with the whole process. Job done. Excellent service.
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Posted 10 months ago
Re: moving into a house and initiating a dual supply from Octopus was led charmingly and efficiently by Grace. All questions answered. Job done. What more could be asked for?
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Posted 10 months ago
Very friendly explained everything very well
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Posted 10 months ago
I had a very helpful chat with Hussein ,he looked into things for me and put my mind at rest Thank you Hussein You have a good rest of the day too
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Posted 10 months ago
Bill was printed with an error, called the query the bill and it was amended quickly. The operated apologised for the confusion and agreed to escalate it further to get a solution out or place to avoid it happening again.
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Posted 10 months ago
My contact, Zac, told me all l wanted to know to make the switch to Octopus, l gave him all the information required and he did the rest, he also followed it up with email's to give me more advice. 100% well done
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Posted 10 months ago
Very helpful and answered all my questions fully. Professional service from Kieran, many thanks.
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Posted 10 months ago
Kieran was very helpful and informative in allowing me to decide whether I wish to change to Octopus from my current supplier (unlike the previous person I spoke to who put me on hold for eight minutes and didn’t come back to me). A back up email was also sent with all of the data so I can now make an informed decision.
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Posted 10 months ago
Excellent service today by Maariyah, who guided me through the process of switching to Octopus. Thanks
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Posted 10 months ago
The advisor was Very helpful Very happy
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Posted 10 months ago
Octopus energy is rated 4.4 based on 9,863 reviews