“I have just taken over a house supplied by Octopus Energy and have been 5 days without electricity. When you phone you get either fobbed off or cut off, I spent almost 3 hours on the phone over the last 5 days, been sent various reset codes none of which have worked. Avoid at all costs. There's no continuity if you have a problem, a different person answers every time and gives bad advice. You even get told there's no manager in their department for you to speak to. Avoid, avoid, avoid. Worst company I've ever dealt with. It's still not resolved, I still have no electric and no gas as the meter isn't "commissioned"”
“Niamh dealt with my enquiry regarding a smart meter fitting really quickly today and managed to arrange a fitting in quick time due to a forthcoming holiday. Great friendly and efficient service.”
“Emily, your an absolute star!
Being new to solar panels, Emily was so patient and helpful, explain the differences between FIT and SEG and all things import and export tariffs. Plus what to do, when to do it .
She could not have been more helpful.
Well done Octopus!”
“Having received news from my current supplier OvO energy that my EV charger would no longer be compatible with their network I contact Octopus energy and spoke to Kieran who talked me through the process of changing over with considerable ease.”
“I’m so sorry I forgot the young lady’s name. I can honestly say she was the most helpful person I have spoken to in a very long time. I cannot give enough praise. Extremely helpful, understanding very knowledgeable what more can you ask. Definitely deserves a raise or promotion. Thank you.”
“Lauren was great she took her time to go through everything with me about my bills. she explained why I was in debit but I am
NOT. also she went above and beyond because I gave an eye sight problem, she has arranged a techinion to come out and also she has asked if I can get a bigger meter if possible.”
“I called today as I’d like to switch my energy providers. I wasn’t on hold for very long which was great. I was spoken to with kindness and given very clear and concise information.
I was contacted via email a clear breakdown of my quote.
A great service and look forward to being your customer very soon.”
