“Mark was very helpful and knowledgeable about the EV tariff change I was enquiring about. He also during the call changed my Gas Tariff to a more beneficial tariff. He was very pleasant throughout the call and has sent me an email advising me of how to change my tariff to the EV tariff which will most benefit me. Excellent customer service from him. A pleasure to speak to him.”
“I am moving home soon and I ran into an issue completing the switch online. The call handler that I spoke to helped me resolve the issue quickly and was friendly and professional.”
“Kieran's communication was excellent, he replied quickly via email and called me as arranged. He was very helpful on the phone explaining various different things to me.”
“Raiyan was very helpful, polite and professional He broke down for me the gas and electric tariffs plus the payment types making it an easy experience and stress free switching from my old supplier to my new address
Thankyou Raiyan”
“I spoke with Amaan about switching my electricity account to Octopus from OVO and he made it so easy and cheaper too!! So thank you once again Amaan well done”
“I telephone to discuss taking over the gas and electric bills from tenants who have moved out. Zaid was extremely helpful explaining the different tariffs and even telephoned me back when the call dropped out. He set up my new account very efficiently.”
“Called up as I had received an email advising me to do so as there was a third party problem when switching my supplier to Octopus. Problem was immediately solved within minutes. Tom was very friendly and managed to sort everything out quickly. Very satisfied with the outcome.”
“I was able to switch back to Octopus Energy from my current provider OVO which was too expensive and I am struggling to pay it. Kieran helped me through the process and he explained everything and the process going forward. He was very polite and made it so easy to switch and i feel very relieved that I can now afford to pay my gas and electric so Thank you Kieran”
