“I wanted to switch today to octopus energy and spoke to a gentleman called Tom who helped me although Tom can you tell me why one of the emails says I’m paying £140 month as I want to stay on prepayment meter for gas and electricity appreciate if you can message me back”
“I spoke to Ross this afternoon and he was very helpful. My partner passed away just before Christmas so I have to deal with everything now and it’s very difficult but Ross explained it all to me he was very helpful,so thank you”
“Quick and simple response to my enquiry. If I can suggest you look at the link sent to me in response to my question. Its not at all easy to see if and what to click on. All I wanted was to change my day the rates to the lower of the two options. Your then stuck with other options non of which were applicable. I already have the options other than the one I wanted. It took another phone call to another operative before I received an email with a further link to sign and accept the change.
All very confusing and time wasting.”
“Alex was so patient and helpful and very kind explained everything very well, was so kind to wait while my grandson sorted out my e. Mail for me, as I've never done anything like this before. It was nice to have someone so kind. Thank you Alex great job.”
“The person I spoke to on the phone resolved my issue in a minute, that's amazing! Kind, polite, and very well versed in almost every problem under the sun to help with resolutions. 10/10!”
“Wonderful service, I've been with Octopus for a year and had zero issues. Customer service is amazing, quick response, available all the time and staffs are lovely. Overall 👌 10/10”
“Mark was very helpful and knowledgeable about the EV tariff change I was enquiring about. He also during the call changed my Gas Tariff to a more beneficial tariff. He was very pleasant throughout the call and has sent me an email advising me of how to change my tariff to the EV tariff which will most benefit me. Excellent customer service from him. A pleasure to speak to him.”
