“Kieran was so helpful when setting up an account for me when moving into a property that already had Octopus Energy. Arranged everything quickly, and was so friendly - thank you! :)”
“Very approachable and helpful. When contacting customer services, everyone is friendly and knowledgeable. They make things very easy in this modern age. And action is very fast.
Thanks,
John.”
“Todays experience was seamless. For the first time switching supplier to Octopus. It was quick and easy to do. Just need to supply current meter reading today. Added bonus got £50 credited to my account due to a referral. What's not to like.”
“Terrible company, i had three seperate final bills from this dreadful company one for £107,one for £131, one for £119,despite paying £108 for a final bill showing a balance of £0.00, but the advisor i spoke to said yes your balance shows you paid £108 but you still owe us £60. Dreadful company. Keep clear”
“Was able to email and solve my problem rather than having to sit on the phone which I struggle with. I emailed about my issue in the morning and it was resolved by 12pm. The email handler Thomas was friendly and effective. I have just joined so this has made me thrilled with my choice of supplier. Happy new customer.”
“Horrible company with an awful customer service. When they acquired Shell, and moved customers over (without their consent), they incorrectly moved the balances and refuse to adjust it due to their lack of transparency. I would urge anyone that was moved over to OE to scrutinise your bills very carefully!”
“I have only just signed up with Octopus, and we are off to a bad start.
I am a single tenant, living on my own. I have used the bare minimum electricity. There were at least 2 people occupying the flat before me who would have naturally used a lot more energy. If the estimate is going off of that, then while that makes sense, it is incorrect and unethical to charge someone living on their own the same as a couple or family. It's difficult enough as it is, is it not?
It is spring so the heating has not been on, nor have I put on the heat for water. I have no appliances yet after having just moved in to the flat, save a kettle, and I have used the oven so far exactly once, and the hob twice. The fridge was only just plugged in, and I am frugal with lights.
I am only 10 days into my tenancy and Octopus is showing I am already owing nearly £100. How?
By their own admission via telephone, the 'smart' meter is not connected.
Not very smart then is it?
I was also flitted about from person to person initially trying to set up an account in the first place, as the connection kept being dropped as well. It was not the welcome I had expected or heard about, and it is certainly not the brilliant reputation Octopus has tried to build at all. Shame.
I communicate via telephone, Live Chat, and Email. The website would not allow me to register for an account at the time, and customer service varied widely. One person listened, clarified, and made progress only to drop the connection, and I would start the entire process again with the next person, who did not listen, did not offer any advice, let me know what my options were etc.
I would love to know exactly where and how this energy is being used,
1. So I can improve.
2. So it makes sense.”
