“Toni was super helpful in turning round a printed copy of my bank statement which was required for an application I was going. Super quick service and zero hassle. Thanks Toni & octopus!”
“I had what I thought was a malfunction on my electricity meter which Indicated to me I i had used an additional 1000 units in a month. I was shocked .i emailed Octopus immediately sent a snap shot of my meter Salim responded quickly , he advised me I hadn’t used the 1000 I had mis read the pointer on the dials . What a relief he was reassuring and most helpful . Excellent customer service .thank you Salim . 😋”
“Switching to Octopus Energy, was as simple as counting to 1,2,3. There advisors were clear with every step. No hard sell or trying to sign you up a.s.a.p. They went through everything at a nice steady pace. If you were unsure, they would recap until you were 100% sure about every detail. Also without asking, they asked if I required to be placed on a priority / vulnerable listing, before it was my next question. 10/10. Prior to switching & on the back numerous friends & family recommendations. I can now understand why, they have come to get great reviews. On this particular day, it was Raiyon that guided me. 10/10 +”
“I spoke with Raheem and he not only gave us 1st class customer service and excellent advice, he was a real pleasure to speak with. 10 out of 10 and we look forward to being long term Octopus energy customers”
“I itemised all of the issues I was having and bulleted all of the steps I'd tried to resolve an issue I was having, writing an extremely detailed email to you. The response I got was a list of 5 things I could try to remedy my issue - all of which I had already said that I had tried. It's obviously some template response where someone couldn't be bothered to actually read what I'd written and deal with my issues. What was the point in wasting my time to write such a detailed email to you? It's pathetic customer service.”
“Joy has been very helpful over the last couple of months. In general, whenever I have reached out, octopus is the best customer service I’ve ever experienced with a company!”
“I called to Octopus to clarify the first bill received for my new home this morning.
Lucy had been very professional and explained very clearly to me, also had promised to further follow up on my account to ensure everything will be sorted correctly. Much appreciated her response and assistance throughout the call.”
