“Bait and switch. I signed up for their intelligent Octopus plan, connected my EV to the app and charged through the app. Didn't get the discounted rate and still having a run around with customer service. They also had me fill out a long marketing survey for $5 bill credit. Wasted time on the survey, never got the credit. It's a joke and a rip off. Sign up with a different legitimate provider that won't rip you off with false promises.”
“Called Octopus before setting-up new EV Charger and Intelligent Octopus Go.
Pete was very helpful in doing a calculation comparison on my estimated future savings compared with current electricity account. Excellent work Pete.
Many thanks
Rob Harwood”
“I’m already an Octopus customer and I was helping my neighbour join. Her surname is Elvis so you can imagine the surprise when Jailhouse Rock was played while we were on hold. She is nearly 88 and I’m in my 81st year. We were jiving about in our seats, crying with laughter! Jamie-Leigh was very, very helpful and a delight to talk to and also a very great help. Thank you Jamie-Leigh. These days it’s so nice to speak to a real human instead of pressing buttons all the time. Very impressed Octopus,”
“I have had nothing but assistance from Octopus since I first contacted them. My last correspondence with Jamie-Leigh was resolved so quickly, much better than many other companies. I usually prefer to telephone with queries and whilst Octopus do provide a number, if it isn’t absolutely necessary to speak to someone an email will be answered very quickly and depending on the time you send it, maybe even the same day.”
“I called Octopus energy about the proposed increase in my monthly direct, my call was answered by a Rep within 5 minutes, Sam was friendly, professional and understanding. He answered my query swiftly and also offered further advice which was useful.”
“I contacted Terry today 15/05/25 regarding their future tariffs and standing charges. I was thinking of changing to a different company to get a more competitive price. It would seem while I can get a better fix rate in Gas by changing, Electricity is more competitive with octopus taking standing charges into consideration as well.”
“Riayan, very pleasant young man. I'm a new customer he went through everything in depth that I could understand..you smashed it. Thank you octopus looking forward to being with you .”
“Very friendly customer service! Felt like Josh (the service provider) went above and beyond for his customer service, was incredibly polite, and incredibly helpful in explaining the options available for my situation as well as sorting out my details to create my account successfully!!!”
“Nia was great! Super helpful, understood and helped with my query quickly and put me at ease. Couldn't have asked for better customer service. Thank you Nia!”
“Rayain I hope I've spelt his name correctly x wonderful polite young man, who helped all he could, very easy on the ear and describes process precisely, a credit to his company”
