“Having received a bill for £1470 for alleged usage from 2 years ago I contacted Octopus. I spoke with Sam who spent a considerable time researching what had happened & what had gone wrong. It took the best part of an hour! At the end the matter was resolved & a new amount was agreed. I’m very grateful for the support & time spent reviewing & researching this matter so thoroughly”
“We are moving to a new build later in the month, George made the necessary changes so our account goes with us and gave useful tips regarding the moving process.”
“After having enough of my current provider and very nearly switching to Octopus last year (wish I had), today I decided to do it.
I'm tech savvy but would rather speak to someone to make sure I'm getting the right tariff etc so I called, a short wait got me through to Emily and in no time I was ready to switch (Monday next week) and had all my questions answered.
So far, so excellent.
Thanks Emily and Octopus.”
“Hello, I was just talking to Jamie Leigh about transferring my solar panels from OVO TO OCTOPUS ENERGY, ALTHOUGH THE YOUNG MAN WAS VERY POLITE AND HELPED ME AS FAR AS HE COULD GO, SADLY THE ACCOUNT HAD BEEN CANCELLED AT THE OVO END”
“Switched over from British Gas to Octopus and BG were being difficult at first. Spoke to Waverley to get my account switch re-initated and she was able to help very quickly.”
“I needed to switch energy provider after OVO had been so difficult to contact. After a 15 second wait on the phone, in no time Sharna identified the property from the gas meter serial number, and switched me over immediately. Outstanding customer service, real people who listen and all sorted. Highly recommend, how efficient!”
“Maariyah was extremely helpful over the phone. We ran into some issues when setting up energy for our new property but the support from Octopus was outstanding. I was on the phone for under 15 minutes and had got everything sorted and all my questions answered.”
